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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Broken down drawers and cabinets. Rooms looked dirty.
Business response:
Dear Khush, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the cleanliness and maintenance issues you have encountered and any inconvenience this caused to you. We certainly understand how frustrating it can be when such issues arise. Please rest assured that we will take appropriate measures to address the problem. We are wholly committed to regaining your trust and confidence. We hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management
Never again. No hot water for any room. Wouldn't call plumber. Everyone had to wait until the morning. Several people complaining but still refused to fix problem. We left for next destination without showering. Remote control needed batteries. Clerk didn't know how to use screwdriver. Bed very, very uncomfortable.
Business response:
Dear Kim, Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected non-availability of hot water during your stay and would like to offer our apologies for the inconvenience this caused. We have addressed this with the maintenance team, and we are confident this will not be repeated. Our main priority is to provide a comfortable stay for our guests; therefore, we are disappointed to read that you were not completely satisfied with our beds. Our front desk is available around the clock t... read more
Dirty hotel... sheets were not changed. Shower curtains were dirty... blood or feces stains... the shower and tub had stains. There was trash in our bed. 2 words. NEVER AGAIN.
Business response:
Dear Trish, Thank you for your review of our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management
Uncomfortable bed and sofa bed. Can’t sleep. Different room then what I reserved. Sorry usually never complaining because not so picky. But this time very disappointed
Business response:
Dear Antonio, We apologize for any inconvenience you experienced during your stay. Your comfort is important to us, and we regret falling short of your expectations. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management
When we checked in the front desk person said we did not have a room. She also said she called us, but we never received a call. When talking to us, the customer service representative completely ignored us completing check in and when a white customer came in checked him in and gave him a double bed room. I don’t often get that response when I travel with my family, but I believe this representative was giving us a head time because we were Native. After all that we had to settle for a single bed with 3 adults and one child... read more
Business response:
Dear Charles Lynch, Thank you for choosing us and sharing your experience. We regret to hear about your disappointing experience during check-in and the discomfort you encountered. Your feedback is genuinely valuable, and we apologize for any inconvenience you faced. Discrimination has no place in our establishment, and we will address this matter seriously. Please accept our sincere apologies for the inconvenience and discomfort you experienced, which do not reflect our standard of service. We aim to provide a welcoming env... read more
Worst place to stay . Switched 2 rooms and both are bad . At least 2nd room was better compared to 1st room . It smells bad , bathroom is not clean . Reported at front office no action taken about cleaning.
Business response:
Dear sandeep, We are truly sorry to learn about your disappointing experience. Your feedback is concerning, and we apologize for the inconvenience you encountered. We have taken note of your remarks and will address the issues you mentioned with our housekeeping team to ensure our suites constantly meet the highest standards of cleanliness and comfort. Your satisfaction is our priority, and we are committed to improving our services and accommodations. We hope you consider this an isolated instance and allow us a chance to r... read more
Waste of money staff were very friendly
Business response:
Dear Sasha, Thank you for choosing our hotel and sharing your review with us. It is very disappointing to see that we failed to meet your expectations and ours on this visit. Although we are pleased to read about our attentive associates, we apologize for the issues that impacted your stay. Please know we are continuously striving to enhance our services and accommodations, and we hope you will consider giving us a chance to make it up to you on a future visit.Sincerely,Hotel Management
This place is a health hazard! Horrible asked for late check out got yelled at by manager my pregnant wife was accused of smoking by some manager the whole place smelled like smoke we do not smoke she is pregnant then he said he wanted to come in and look around I was in the shower not appropriate! Went to tell front desk and could not speak to manager would not address any issues black mold around tub disgusting room smelled like stale popcorn and there was disgusting stuff in the broken dishwasher paint coming off walls an... read more
Business response:
Dear Michael, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,569 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.