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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After the shock of the pet fee at check-in that wasn’t disclosed during the booking process and the first room smelling of smoke and a pet had peed on the corner of the bed the staff moved us into a different room that was clean but lacked the basic amenities.
Business response:
Dear Guest, We regret the inconvenience you encountered during check-in and the condition of the initial room, though we are glad our team was able to move you to a cleaner space. As an extended-stay hotel, our Select Suites properties are designed to provide a more home-like experience where guests can maintain their preferred personal care routines. While we offer a starter supply of basic essentials at the front desk, we encourage our guests to bring or purchase their preferred items for longer stays. Regarding the pet fe... read more
The location is excellent, near Kierland in Scottsdale, but it is cheaper than other hotels nearby for a good reason. When I arrived to check in, there was a sign that said back in a few minutes. I think I waited there about 20 minutes. I assume she was on a smoke break, because I saw her outside smoking again later. The room was clean, but it wasn't designed well. The door to the bathroom hits the toilet. Ok if you are trying to save money.
Business response:
Dear Guest, We are glad the location worked well for your plans and added convenience to your stay. We understand that waiting at arrival and the room layout created some frustration, and your feedback will be shared with our team to help improve service availability. Your perspective is appreciated, and we hope you might consider giving us another opportunity to provide a smoother and more enjoyable visit in the future. Sincerely, Hotel Management
The location is fantastic. Very vlose to a great shopping and entertainment. Plenty parking. The entrance to the room needed some attention but other than that it was pretty good.
It was good for pets, safe parking, but the room was very dirty. The floor was so dirty we couldnt wear socks or go barefoot on floor, shower floor was greasy..I tried to clean it with their washcloth but it turned tar black. Bring your own towels... they are an extra 1.75 each otherwise you can exchange them every 14 days at no charge. I'm pretty easy going but for almost 200 a night Id like the floors tolerable...I wasn't camping...
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our pet-friendly suites, and we certainly appreciate your kind comments about our parking facility. However, we hope you will accept our apologies regarding the issues in your room. We do not take these concerns lightly, especially regarding the cleanliness of our hotel, which is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We value your feedback a... read more
Clean, very nice accommodations. Pleasant, quiet area. Parking easy.
The office was closed when I arrived late at night, there was a phone outside office you pick up to speak with someone, eventually I was transferred to a corporate office after about5-10 minutes. They contacted someone at the property and they finally checked me in. The person was very nice. When I went to the room the interior door lock was on and I couldn’t get in. Luckily the front desk person noticed me before she left and gave me a different room.
Business response:
Dear Guest, We are glad that the team member who assisted you was kind and helpful during check-in. However, we are sorry for the inconvenience you experienced upon arrival. We understand how frustrating that must have been. At Select Suites, an on-call team member is available each night to handle urgent needs such as check-ins or key assistance. Guests can use the phone in the lobby entrance to reach an operator, who will quickly send our Night Attendant. Your comments regarding the door lock issue will be shared with our ... read more
Quiet
Business response:
Dear Guest, Thank you for the terrific review regarding your stay at Extended Stay America. It is great to see that you loved our tranquil accommodations. We will share your kind comments with our staff to let them know that their hard work is appreciated. Thank you again for choosing our hotel, and we hope that you will stay with us again. Sincerely, Hotel Management
The staff were courteous and helpful. Parking spaces were plentiful. My room was clean. I could not find the hotel because it is set way back from the main street and so I drove around and around to find it.
Business response:
Dear Guest, We are glad to know that our team provided courteous assistance and that you found the room well-maintained and that ample parking was available during your visit. Your feedback is appreciated, as it helps highlight where clearer directions could make arrival easier for future guests. It means a lot that several aspects of the stay were comfortable and convenient. We truly appreciate your kind comments and would be delighted to welcome you again whenever your travels bring you back to the area. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 2,033 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.