Extended Stay America - Phoenix - Scottsdale - North

Business response:

Thank you for choosing Extended Stay America and for the terrific rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Julia, thank you for your review. Your total satisfaction is always our top priority, and we are sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Susan, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Susan, thank you for choosing to stay with us at Extended Stay America. We're glad to know you had a relaxing time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay with us. It's nice to know you had an enjoyable stay and you found us to be a good value. We hope you will visit us again. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're glad to know you were pleased with the service provided by our front desk associates and that our location close to Mayo clinic and several restaurants was ideal for you. However, we're sorry for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate teams to be more diligent with our efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. ... read more