Extended Stay America - Phoenix - Scottsdale - North

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at our hotel. We are happy to know you had a great time and found us to be a good value in the area. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Craig, thank you for your review. We are sorry for the reservation issue you had at the time of check-in and regret the inconvenience it caused. Your feedback has been shared with our front desk team to ensure this does not happen again. We hope to have another chance so that we can accommodate you with a room of your choice on a future date. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager 

Business response:

Bruce, thank you for staying with us at Extended Stay America. It is a pleasure to read about the service you received from our staff. I will surely share your compliments with my team. We appreciate your outstanding feedback and for recommending us to future guests. We look forward to welcoming you back when in the area. Sincerely, General Manager 

Business response:

Felicia, many thanks for staying at Extended Stay America and for your excellent review. We are delighted that you had a wonderful visit with us. Please come back and see us again soon. Sincerely, General Manager 

Business response:

Thank you for the four-star rating. It was a pleasure to know you loved our hospitality and look forward to welcoming you back soon for another enjoyable stay at Extended Stay America. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Stefanie, thank you for being our guest at Extended Stay America - Phoenix - Scottsdale - North and for letting us know you had an overall pleasant stay. We do have full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. And to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciate... read more