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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No more Extended Stays Room upstairs. One elevator on opposite end. Good parking, but few places (handicap ramp)to get to the sidewalk and stairs without walking back to the lobby side of the building. You have to walk through rocks and cactus if you park on the far side. At 1:00 AM, checked in. Given a full bed, paid for a King bed.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your requested room type was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
I just needed a room for the night close to where my wife is in a assisted living home, and I was totally satisfied with your motel & the location.
Business response:
Thank you for taking the time to write a review of your stay. It’s great to read that we were able to accommodate your needs with our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Just ok This hotel room had a full kitchen but nothing in it. There weren't even plastic glasses or anything to put ice in. Apparently you had to ask for anything. Also there was only one bar of soap, so if you took a shower, you had to get the soap out of the tub to wash your hands. Just very minimalistic. The breakfast was not very spectacular either. Probably won't go back here. Also the staff was very persistent that we go to our email and rate their service. They even called me a day later to remind me. I am on vacation... read more
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will use your comments to coach our staff to ensure that we are clearly communicating our amenities and providing each guest with professional customer service. The staff and I appreciate your comments... read more
Simple stay The sound proofing is not great and will probably be a big challenge for light sleepers and if you are not sleeping in the usual hours. It's close to eateries and shopping. Hotel staff is friendly. Simple breakfast is ok if you just want to fill your stomach.
Nice area, great staff, rooms need restoration. The staff were great. Super on top of it and friendly. However everything from their computers to the room itself need some serious attention. The bathroom had chipped enamel in the tub and the toilet so much so that the toilet had a giant brown mark at the bottom which made it feel dirty. The sheets had a few pen stains on them. The kitchen seemed like it was well used which also made it feel less clean. The checkin process was rough as their main computer was running terribly... read more
Good location and value in Scottsdale Expedia made an error on my reservation and I was lucky to get the last open room in the hotel. The staff was happy to help correct the issue and did offer me a slight discount with a bit of prodding. This is the second bad experience thanks to Expedia in two months. Let's see if they allow this review to be posted.
Business response:
Thank you so much for posting a review of our property. I'm thrilled that we were able to meet your expectations and quickly resolve the issues you experienced at check-in. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Average/clean It's a no frills average hotel. Service was fine. Room was clean enough. Nothing bad just nothing outstanding either. Good if you just need a place to crash.
Business response:
Thank you for taking the time to write a review of your experience with us. I am glad to read that we were able to accommodate your needs with a satisfactory stay. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,902 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.