Extended Stay America - Phoenix - Scottsdale - Old Town

Carmen 

on Expedia

6 years ago

The room looked like it wasn’t cleaned. Phone didn’t work when I needed to make an emergency call to the front desk. A vagrant was outside my door eating out of the trash at 2:30am! The shower had used shampoo bottle in it and the trash wasn’t dumped. Towels look like they were used. :( I would have left the hotel but got there rather late was exhausted. I didn’t plan on staying at a hotel at all the night. Unfortunately, things happen when traveling. 

Anonymous 

on Expedia

6 years ago

For the price the room was horrible! Refrigerator and mircowave were dirty. The t.v was also filthy..the bathroom sink was clogged!!. We should get a 75% discount...Expedia needs to do a bette check. Also add said had continental breakfast..no such thing!. FALSE ADVERTISEMENT!..WE SHOULD GET OUR MONEY BACK! 

Anonymous 

on Expedia

6 years ago

Room was dirty. Towels were worn and had holes. Alarm clock was broken. Location was close to old town. Needs facelift to improve. 

MICHAEL 

on Expedia

6 years ago

I will never return to this hotel. No queen bed, but a full bed; room contained smoking odor so bad our clothing all had to be washed even if not worn; no covers on electrical plates; 'continental' breakfast was muffins, coffee and protein bars...not my idea of a continental breakfast; rooms contained kitchenette but you need to request dishes, pots, pans; didn't use stove..based on overall condition of room, I did not trust using it; bathroom door was falling apart and off...veneer was separated from door; A/C unit filters ... read more

Steve 

on Expedia

6 years ago

Not good Staff was really bad! Place was not maintained good!