Extended Stay America - Piscataway - Rutgers University

Business response:

Thanks for reviewing your stay at Extended Stay America - Piscataway - Rutgers University. Although your overall visit was pleasant, we are sorry that one of our front desk associates impacted your experience in a negative way. Our goal is 100% guest satisfaction, so we are taking steps to make sure that we consistently meet that goal. We hope that you will give us another chance and visit our hotel again in the near future. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your nice rating. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Piscataway - Rutgers University will be your first choice every time you visit this area. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your feedback. Although you liked our courteous associates, I am sorry for the inconvenience you experienced while you were here. I have shared your review with my team in an effort to improve our service and facilities moving forward. We hope to have another opportunity so that we can provide you with an improved visit. Sincerely, General Manager 

Business response:

Thank you for sharing your review. Although you liked our convenient location, we apologize for the noise issues you experienced which led to a less than perfect stay. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are sorry you had an uncomfortable night, and please give us another chance to serve you better in the future. Sincerely, General Manager 

Business response:

Jerilyn, thank you for choosing Extended Stay America - Piscataway - Rutgers University. We are glad to read you enjoyed your time with us and that our courteous associates left you with a great impression. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your nice rating. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Piscataway - Rutgers University will be your first choice every time you visit this area. Sincerely, General Manager 

Business response:

Howard, thank you for including Extended Stay America - Piscataway - Rutgers University in your travel plans. We are pleased to read you had an enjoyable experience and that our associate Dwight took such a great care of you. I’ll be sure to share your compliments with him as it will make his day. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Enrique, thank you for being our guest. We are glad to know you overall enjoyed your stay with us and that you liked your room. We appreciate you for acknowledging the service provided by our staff. We have made a note of your feedback in regard to our breakfast offerings. Thanks for your business, and we hope to see you back soon. Sincerely, General Manager 

Business response:

Thanks for evaluating your stay. We are sorry we were not able to accommodate you with the room of your choice this time and regret the inconvenience it caused. As per our brand standard requirements, we keep the kitchenware and all the in-room amenities at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will return so we can make it up to you. Sincerely, General Manager