Extended Stay America - Pittsburgh - Carnegie

Business response:

Jersey, thanks for being our guest. We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. We value your observation and have shared with our housekeeping team so that they will be more diligent in their work. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Brenda, thank you for returning to Extended Stay America. We're delighted to know you had a great time with us, but we regret you were unhappy with our Wi-Fi service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Olyvia, thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our associates and that you liked your well-appointed room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Carell, thank you for reviewing us online. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for an excellent stay. Thank you, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Sarah, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Valued Guest, Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management