Extended Stay America - Pittsburgh - Monroeville

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We noticed your review, and we would love to learn more about your stay so we can better understand your experience. Your insights help us improve the services and features we offer, whether related to in-room amenities, common areas, or overall convenience. Guest satisfaction is very important to us, and we welcome any additional details you are willing to share. We truly appreciate you choosing our hotel and hope to have the opportunity to address your comme... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you found your room comfortable. However, we sincerely apologize for the condition of the rest of the hotel, as cleanliness is a top priority for us. Your comments have been shared with our housekeeping team. Guest feedback like yours is invaluable in helping us enhance the overall experience for all our visitors. We hope to have the opportunity to welcome you again and provide a thoroughly enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding our grab-and-go breakfast, which includes snack bars, muffins, and coffee. While we aim to provide convenient and quick breakfast options for our guests, your feedback helps us understand how we can enhance the variety and quality of offerings. Guest satisfaction is very important to us, and we continually look for ways to improve all aspects of the guest experience. It was a pleasure hosting you at Extended Stay A... read more

Business response:

Dear Guest, Thank you for posting your review. We are so glad we exceeded your expectations and that you thoroughly enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so we will share your comments with our team. Thanks again for your review, and we hope you will choose Extended Stay America again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found your room comfortable and the bed satisfactory, as providing a restful environment is a top priority for us. We appreciate your observations regarding the age of the property, and we continuously work to maintain and update our rooms for guest comfort. We also acknowledge your comments about the breakfast offering, which is designed as a grab-and-go option, and we understand this may not meet all expectations. Your feedback is valuable and wi... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the disappointing breakfast offering and the lack of a proper seating area. We understand how important it is to start the day with a comfortable and adequate breakfast, and we regret that we did not meet your expectations. We also regret the maintenance issues you encountered in the bathroom. Your feedback is extremely valuable, and we will be sharing your comments with our leadership teams to ensure immediate improvements. We tak... read more