Extended Stay America - Pittsburgh - Monroeville

Business response:

Dear Guest, Thank you for rating your stay. We are glad your overall visit was pleasant. However, we regret that there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management 

Business response:

Thank you for your stay, we appreciate your feedback! 

Business response:

Dear Guest, Thank you for your wonderful feedback. We are thrilled to hear that our staff made such a positive impression and that their attentiveness, professionalism, and friendly demeanor enhanced your stay. Ensuring our guests feel comfortable and well cared for is always our top priority, and it is rewarding to know that our team’s efforts made your experience enjoyable. Your kind words will be shared with the entire staff, as they serve as great motivation for us to continue providing excellent service. We truly apprec... read more

Business response:

Thank you for your stay, we appreciate your feedback. 

Business response:

Thank you for your stay, we appreciate your feedback. 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We noticed your review, and we would love to learn more about your stay so we can better understand your experience. Your insights help us improve the services and features we offer, whether related to in-room amenities, common areas, or overall convenience. Guest satisfaction is very important to us, and we welcome any additional details you are willing to share. We truly appreciate you choosing our hotel and hope to have the opportunity to address your comme... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you found your room comfortable. However, we sincerely apologize for the condition of the rest of the hotel, as cleanliness is a top priority for us. Your comments have been shared with our housekeeping team. Guest feedback like yours is invaluable in helping us enhance the overall experience for all our visitors. We hope to have the opportunity to welcome you again and provide a thoroughly enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We understand how important it is for guests to feel their stay provides good value, and we’re sorry to hear that this visit did not meet that expectation. Your feedback allows us to review areas where the experience may not have fully aligned with guest expectations. We hope you will consider staying with us again in the future, so we can provide a visit that better reflects the level of comfort and value you’re looking for. Sincerely, Hotel Management