Extended Stay America - Pittsburgh - Monroeville

Business response:

Dear Anthony, Thank you for your kind words and for choosing Extended Stay America during your stay in Monroeville. We are delighted to hear that you found our hotel to be the best in the area, especially for the price. Providing our guests with a comfortable and valuable experience is our top priority, and it’s gratifying to know that you enjoyed your stay. Your recommendation means a lot to us, and we sincerely appreciate your support. We look forward to welcoming you again on your next visit! Sincerely, Hotel Management 

Business response:

Dear Guest, We are very sorry your experience with us did not live up to your expectations. We regret the inconvenience you experienced due to this situation, which affected your overall hotel experience. We understand your frustrations and the discomfort this caused, and appreciate your patience. We hope this incident does not keep you from choosing us again on your next visit to our area. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you taking the time to leave your kind rating for Extended Stay America. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience at our hotel. We're glad our staff left a positive impression with their friendliness and helpfulness. However, we apologize for the noise disturbance you encountered and for the issues with the TV and remotes. This is not the level of service we aim to provide, and we will address these areas to improve the guest experience. We appreciate your feedback on our breakfast; we are always grateful to learn from our guests what would have enhanced their experience. We hope you wil... read more