Extended Stay America - Pittsburgh - Monroeville

JOHN 

on Expedia

10 years ago

ROOM WASN'T THE CLEANEST AND SMELLED LIKE CIGERATES!! 

Maxine 

on Expedia

10 years ago

Won't be back My first comment really applies to the entire hotel industry. I find it impossible to believe that in this day and age that a reservation made weeks in advance with the simple request of "adjacent rooms" can't be fulfilled. Every hotel uses the excuse of "based on availability". You know what's coming, how can you not plan for it? I can't remember the last time our request was met. As I said, this is not just Extended Stay America's problem. My biggest complaint about this hotel was the kid at the reception des... read more

Kathleen 

on Expedia

10 years ago

Will Not Stay Here Again Front desk staff was pleasant. Changed room for us when TV remote would not work. Second room had sticky floor in kitchen area - smelled like maple syrup. By this time, we were too tired to bother with asking for another room. Bed was sagging in the center and noisy. Couldn't find drinking cups in bathroom. No supplies at all in kitchen - note posted that we could make requests to the front desk. No decaf coffee in lobby. Only Sanka/hot water. Front desk staff at check out was pleasant, but could onl... read more

Therese M. 

on Expedia

10 years ago

Don't "extend your stay" at this hotel The breakfast consisted of a brown bag with apple, granola bar and muffin. When I arrived 7 min late there was no bags left and the coffee had already been tossed. My mom is 93 and there was nothing for her to eat with her morning meds. I explained this to staff who responded with "I don't make the rules." The room was small, dark and musty. 

Kim 

on Expedia

10 years ago

No receipt provided :-( Booked on hotels.com but the hotel required a personal credit card for 'incidentals'. Upon checkout, the hotel staff refused to close our my account and provide me with a receipt. Said that 'corporate policy' dictates hat no receipts be given. We will not return. 

Vijaykaartik 

on Expedia

10 years ago

Poor room service Room service was not done everyday. There was no towel changed or cleaned the bathroom. Waste of money. 

deirdra 

on Expedia

10 years ago

Definitely not my first 10 choices. The room worked out perfectly for a last minute booking only needing a few hours of rest. However, I would suggest they change the covers and the towels and do an overall remodel of the furniture and refrigerator in the room. They were EXTREMELY old, worn and kinda scary to use. Once I checked in after 2 am the front desk guy disappeared and I couldn't request a room on another floor higher than the ground floor. 

Kyunghan 

on Expedia

11 years ago

sooooo mass checked in late night but room not clean and also doesn't have pillow cover and not enough towel. totally mass I am never back to this hotel 

Christopher 

on Expedia

11 years ago

Not the best stay experience Very loud, could hear the people above us walking around. Did not get a good nights rest. Hotel had an odd oder?