Extended Stay America - Pittsburgh - Monroeville

Anonymous 

on Expedia

10 years ago

I will not stay here again! The room was not equipped with the essentials, plates, forks, spoons,cups etc.. had to go downstairs to the front desk. Not what I expected for what I paid, there was no ice buckets or ice tray in the room at all.. horrible service. 

fran 

on Expedia

10 years ago

This hotel is wrongly named Extended Stay America. This hotel was dirty, smelly and the parking lot full of people barbqing on the grass, partying. There is no way I would have "stayed" any longer than the one night I needed. 

coral 

on Expedia

10 years ago

You are throwing away hard earned $!! We had to attend to all of our own needs. Get our own towels, toilet paper, glasses, coffee, coffeemaker. tea, luggage, etc. The shower smelled of mold. I had bed bug bites all over my legs. Other tenants were shooting beebee guns and leaving all of their trash everywhere. And they asked if they exceeded our expectations??? I said NO! 

Anonymous 

on Expedia

10 years ago

Very Unsatisfied I have booked the hotel with breakfast, but for breakfast I got only 2 serial bars and one cup-cake that to weeks old. That to its a to-go breakfast type. Hotel floor and ceiling was made of cheap material that even if we walk it sounds terrible to the top tenants. 

Anonymous 

on Expedia

10 years ago

they could care less Had front desk person trying to let other people in my room, and wanted to blame someone else. Glad i used the bar on my door, they didn't even close my door! They woke me out of a good sleep too. Asked what could be done to compensate for this and they wouldn't do anything.Bad time and i won't be back! Poor management here that don't care 

JOHN 

on Expedia

10 years ago

ROOM WASN'T THE CLEANEST AND SMELLED LIKE CIGERATES!! 

Maxine 

on Expedia

10 years ago

Won't be back My first comment really applies to the entire hotel industry. I find it impossible to believe that in this day and age that a reservation made weeks in advance with the simple request of "adjacent rooms" can't be fulfilled. Every hotel uses the excuse of "based on availability". You know what's coming, how can you not plan for it? I can't remember the last time our request was met. As I said, this is not just Extended Stay America's problem. My biggest complaint about this hotel was the kid at the reception des... read more

Kathleen 

on Expedia

10 years ago

Will Not Stay Here Again Front desk staff was pleasant. Changed room for us when TV remote would not work. Second room had sticky floor in kitchen area - smelled like maple syrup. By this time, we were too tired to bother with asking for another room. Bed was sagging in the center and noisy. Couldn't find drinking cups in bathroom. No supplies at all in kitchen - note posted that we could make requests to the front desk. No decaf coffee in lobby. Only Sanka/hot water. Front desk staff at check out was pleasant, but could onl... read more

Therese M. 

on Expedia

10 years ago

Don't "extend your stay" at this hotel The breakfast consisted of a brown bag with apple, granola bar and muffin. When I arrived 7 min late there was no bags left and the coffee had already been tossed. My mom is 93 and there was nothing for her to eat with her morning meds. I explained this to staff who responded with "I don't make the rules." The room was small, dark and musty.