Extended Stay America - Pittsburgh - Monroeville

Anonymous 

on Expedia

10 years ago

Room smelled of cigarette smoke despite being a nonsmoking room. Hotel staff was never at front desk when needed. Waited 5+ minutes for the office staff to appear. Bedding was not sufficient for warmth and room was outdated. 

Jessica 

on Expedia

10 years ago

flop house Our stay was not very good. The hotel was somewhat rundown and sketchy. It looked more like a flop house renting rooms by the night, than somewhere someone on business would stay. In fact, there was a large sign at the front desk that indicated no drugs, "ladies of the night," etc. That hardly made my wife or me feel at ease, This was the reward from hotels.com for reserving our first free room through it's reward program. I think even free we should get our money back. 

Keith 

on Expedia

10 years ago

No extended stay for me Got there late and office was closed. Had to call national number for help. That called local hotel and he let me in. It added 25 min to an already late night. Basic room but no hangers for my clothes. Won't choose them again. 

Disgruntled Traveler 

on Expedia

10 years ago

Overpriced We were very disappointed in our stay recently. The room was fair at best, as microwave door was broken and the sheets were oddly discolored. Also the bath towels are like sandpaper so that was not fun at all. I understand you need to ask for the kitchenware but the selection was poor. Not what I expected nor experienced in other Extended Stay hotels. Lastly, while there the elevator was not working at times and the front desk person seemed to joke about it. We won't be back for sure. 

Anonymous 

on Expedia

10 years ago

Hotel - Needs to improve services Only plus is the proximity to shopping and other attractions. No coffee maker in room. No glasses or water in room. While free continental breakfast was advertised, in the lobby there was only coffee and nothing more and no one to help or ask for. Later I was informed that muffin and granola bars would have been available if I had asked. For the room rate, this is pathetic. 

Andrew 

on Expedia

10 years ago

Rude desk staff 

Ryan 

on Expedia

10 years ago

Bed Bugs--Do NOT Stay Here! Upon arriving, there was a garbage bag on the floor in the lobby. The front desk had tape marks on it and typed signs with threatening verbiage describing their policies. The clerk was OK, although he rushed us through check-in to resume a cell phone call. The inside elevator doors had streaks. Our room smelled stale and lingered of cigarette smoke. My kids discovered an empty beer bottle box in one of the cupboards and a half-empty bottle of lemonade in the refrigerator. A thick accumulation of d... read more

Kelly 

on Expedia

10 years ago

No plans to return to Extended Stay This was our 1st time staying at an Extended Stay Hotel. It was the only hotel available to accommodate our stay (3 nights) The staff were friendly and the room was clean. However, the refrigerator was very loud and kept us awake. I had to turn it off so we could sleep. We stayed 3 nights and never had maid service; No fresh towels or beds made. I wasn't aware that this was standard practice for this hotel. No mention of it on their website. The beds were not that comfortable either: very ... read more

michael 

on Expedia

10 years ago

OK For The Money Ok for the money. A somewhat convenient area to get into the city. No frills.