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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BED BUGS DIRTY STAFF AND HOTEL and the continental Breakfast is granola bars and muffins. What a joke.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you didn't enjoy your stay. I apologize for the hotel cleanliness not being up to standard. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Bad hotel You should delist this establishment from your inventory. I want my money back. The customer service is very poor. I was told to carry used towels to the front desk for replacement. No wake-up call. No cleaning of the room second day. The breakfast is a joke, come packaged cakes and coffee at the entrance.I paid $108.00 per night for this bad service. It should not be called a hotel. The room is sparsely decorated. If you don't take any action I will not go thru Hotels.com any more.
terrible room , dirty, can under the bed , old furniture's, chair really dirty, toilet did not flush, we has to flush it like 3 times at least so all the dirty can go
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you didn't enjoy your stay at and that we didn't meet your expectations. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Overall uncomfortable. Toilet was filthy.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that the bathroom wasn't very clean and the staff wasn't friendly. We will work on making sure our housekeeping staff is cleaning to standard and that rooms are being double checked before guests check in. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Dirty rooms, dirty lobby and pathetic breakfast Unclean rooms with very poor and dirty carpets. Bathrooms were not clean. Hair laying all over the bathroom, Toliet was not flushed when we entered the room.
Business response:
Your review has recently caught my attention. Please accept my apology for the cleanliness issues you endured in your room. This is unacceptable and our housekeeping staff has been addressed on the issue. Thank you for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Not Happy!!! I was so disappointed in this Hotel.... I have stayed many times before and was so pleased. The staff was not friendly, and I think that when you know people are only staying a few nights the room should be cleaned and new towels should be placed back.
Not worth the money Not pleased at all with this hotel! I was told by management that because I booked my reservation through a third-party site, that the bed that I got, which was a FULL size be and not a QUEEN sized bed as stated in my reservation, that those are the types of rooms that are given to people who booked through third-party sites! Say what now?! What kind of crap is that? I've NEVER heard of no mess like that. If I'm spending my money, whether it be the full price of a room, or $50 cheaper, I'm spending money ... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you didn't enjoy your stay at all. In response to your feedback, I will be working with our staff to make sure they are knowledgeable on our policies and that our guests are well take care of. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Will not stay again Upon check in we were told that desk closes at 11 PM. If you don't have your key there is no way to get in! Website says hours of operation are 24 hours a day. We assume the guy at the desk on Friday & Saturday was the manager-he could use a few lessons in customer service & attitude adjustment. The gal at the desk on Sunday was a gem.Floors in kitchen & bathroom were sticky. No bedspread on bed and box spring was still covered in plastic. Lots of traffic noise and noisy bathroom fan which could NOT be tu... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was not the best. In response to your feedback, our staff will be addressed on the proper customer service that must be shown to guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.