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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Happy!!! I was so disappointed in this Hotel.... I have stayed many times before and was so pleased. The staff was not friendly, and I think that when you know people are only staying a few nights the room should be cleaned and new towels should be placed back.
Not worth the money Not pleased at all with this hotel! I was told by management that because I booked my reservation through a third-party site, that the bed that I got, which was a FULL size be and not a QUEEN sized bed as stated in my reservation, that those are the types of rooms that are given to people who booked through third-party sites! Say what now?! What kind of crap is that? I've NEVER heard of no mess like that. If I'm spending my money, whether it be the full price of a room, or $50 cheaper, I'm spending money ... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you didn't enjoy your stay at all. In response to your feedback, I will be working with our staff to make sure they are knowledgeable on our policies and that our guests are well take care of. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Will not stay again Upon check in we were told that desk closes at 11 PM. If you don't have your key there is no way to get in! Website says hours of operation are 24 hours a day. We assume the guy at the desk on Friday & Saturday was the manager-he could use a few lessons in customer service & attitude adjustment. The gal at the desk on Sunday was a gem.Floors in kitchen & bathroom were sticky. No bedspread on bed and box spring was still covered in plastic. Lots of traffic noise and noisy bathroom fan which could NOT be tu... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was not the best. In response to your feedback, our staff will be addressed on the proper customer service that must be shown to guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
dirty elevator and walkways. Disgusting smell in reception area
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you didn't enjoy your stay. In response to your feedback, I am going to make sure that the staff does a better job of cleaning our facilities. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Disappointed and Unhappy #1138527581822 From the time I had checked in, my reservations were incorrect and they would not even accomdate me. I reserved two rooms both with double beds. They gave me two rooms with queen beds. This was inconvenient to me because I had two teenagers and my boyfriend with me. Then we couldn't shower because the drain was not letting out the water. Finally, we requested a toothbrush and I was told that they didn't have any. To top everything off, they charged my card twice and then charged my bo... read more
Hard to believe this hotel is an Extended Stay The room was outdated, small number of tv channels (one HD channel), and no room cleaning or fresh towels for a three day stay. The breakfast was Grab-n-go packaged items and no place to sit and eat.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you did not enjoy your time with us. In response to your feedback, I will make sure during check in our front desk informs guests about our housekeeping policy, which is for guests staying seven days or more or for a nominal fee for those staying less, and that you can bring towels to the front desk to exchange when needed. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will giv... read more
DO NOT STAY HERE Hotel had bad smell. Room felt dirty
Business response:
Aaron - Thank you for your review. We apologize that our hotel's cleanliness did not meet your expectations. We will work with our housekeeping team to ensure all areas of our hotel are cleaned thoroughly and smell fresh at all times. We hope to have a chance to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.