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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty elevator and walkways. Disgusting smell in reception area
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you didn't enjoy your stay. In response to your feedback, I am going to make sure that the staff does a better job of cleaning our facilities. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Disappointed and Unhappy #1138527581822 From the time I had checked in, my reservations were incorrect and they would not even accomdate me. I reserved two rooms both with double beds. They gave me two rooms with queen beds. This was inconvenient to me because I had two teenagers and my boyfriend with me. Then we couldn't shower because the drain was not letting out the water. Finally, we requested a toothbrush and I was told that they didn't have any. To top everything off, they charged my card twice and then charged my bo... read more
Hard to believe this hotel is an Extended Stay The room was outdated, small number of tv channels (one HD channel), and no room cleaning or fresh towels for a three day stay. The breakfast was Grab-n-go packaged items and no place to sit and eat.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you did not enjoy your time with us. In response to your feedback, I will make sure during check in our front desk informs guests about our housekeeping policy, which is for guests staying seven days or more or for a nominal fee for those staying less, and that you can bring towels to the front desk to exchange when needed. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will giv... read more
DO NOT STAY HERE Hotel had bad smell. Room felt dirty
Business response:
Aaron - Thank you for your review. We apologize that our hotel's cleanliness did not meet your expectations. We will work with our housekeeping team to ensure all areas of our hotel are cleaned thoroughly and smell fresh at all times. We hope to have a chance to provide you with a better stay in the future.
Staff left us behind a steel curtain when arrived Staff did not greet us and left us behind a steel security curtain. Looked down the whole time he was trying to locate our room reservation, which took over 5 minutes. Also found a bug underneath the pillow when pulled down the sheets so we immediately went back down, cancelled the room and waited for acknowlegement of a credit and went to another hotel.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our front desk staff to ensure that we are providing each guest with professional and prompt customer service. I appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Trashy hotel Overcharged my credit card and just said sorry. Room has Kitchenette but you have to go to the front desk to get anything to use it in....pots, pans, glasses, utensils, etc. There is not room service everyday and we had to go to the front desk to get new towels. Second morning there was no coffee ready and they were out of muffins......well they had put out the alotted muffins for the day and the guy that came after me pitched a fit and Omar reluctantly brought more out. Total trashy hotel.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as properly stocking our grab-and-go breakfast. Additionally, I will retrain our staff to ensure that each guest receives professional and prompt customer service. Thanks to your feedback, we can continue to work on providing an exceptional ... read more
Disappointed I was very disappointed with this hotel. It was low budget, lower than I expected. The room was dirty with toothpaste on walls, brown ceilings, and dust. I couldn't grasp the concept of a full kitchen with no supplies in it, nor did I understand why there was no coffee maker or hair dryer. I have always found those two items anywhere I have stayed. My first time at an extended stay & my last.
Fire Alarm Fire Alarm went off @ 2am. Staff wasn't knowledgeable enough to bring power back after alarm was finally silenced. Sleep ruined. No Wake-up Calls @ this location. Clean New Hotel - poor service and where's the breakfast?
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.