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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Renee helped me check in and was amazing. Everyone did as much as they could to make the stay positive even though the power went out I really appreciate it the cleanliness of the room and I look forward to coming back.
Business response:
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed immaculate accommodations and the excellent service provided by our staff. It will be our pleasure to share your kind compliments with Rene and the rest of our team. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Heat wave emergency This stay was due to an emergency power outage in my neighborhood. Upon arrival the clerk stated I didn’t have reservations. I tried again as I have two children and we needed a place to stay for the night out of the heat. The clerk seemed tired or under the influence of something.
Business response:
Thank you for selecting our hotel and sharing your evaluation. We are sorry for the predicament with your reservation at check-in and the unsatisfactory service provided by one of our associates. We will utilize your comments to enhance our service. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Every thing was fine, but front desk lady gave me a room with single bed where I booked two double bed room, later they changed and morning check out time no one was there where people were waiting at lobby for check out
Lovely
Business response:
Thank you for making Extended Stay America a part of your travel plans. It was delightful to read that you thoroughly enjoyed your stay and that you were happy with our service and the amenities. Thank you for your kind feedback, and we look forward to seeing you again. Sincerely, Hotel Management
Disappointed overall but there was a bright spot I arrived very late on my check-in date. I had pre-paid for the room but called ahead anyway to notify the hotel. I was assured that it would not be a problem. Unfortunately, when I got there, I was told there were no clean rooms. I was exhausted and not happy but the night clerk went into action and began to work the problem. It was nearly 2AM but he called his manager. I could hear them collaborating about the various areas of the hotel where I could be lodged. The night cle... read more
Business response:
Dwayne, thank you for your review. We are sorry for the issue you had at the time of check-in but we are glad to know our staff resolved it promptly. We will be sure to share your compliments with our team. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,711 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.