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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness is important to me. The halls smelled so bad. The sheets on the bed were stained. This place could use a little updating and maintenance.
Business response:
Thank you for your recent stay and your feedback.We have read your comments and are sorry to hear we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, andwe apologize we fell short in this case.We have shared your comments with our housekeeping manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity ... read more
Very friendly front desk
Business response:
Thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our Front Desk Team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon! Sincerely, Hotel Management
Looks like the hotel had just been taking over by a new company. the hotel smells like Dogs. needs renovations.
Hard to find
Renee helped me check in and was amazing. Everyone did as much as they could to make the stay positive even though the power went out I really appreciate it the cleanliness of the room and I look forward to coming back.
Business response:
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed immaculate accommodations and the excellent service provided by our staff. It will be our pleasure to share your kind compliments with Rene and the rest of our team. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Heat wave emergency This stay was due to an emergency power outage in my neighborhood. Upon arrival the clerk stated I didn’t have reservations. I tried again as I have two children and we needed a place to stay for the night out of the heat. The clerk seemed tired or under the influence of something.
Business response:
Thank you for selecting our hotel and sharing your evaluation. We are sorry for the predicament with your reservation at check-in and the unsatisfactory service provided by one of our associates. We will utilize your comments to enhance our service. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 4.2 star rating with 1,505 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.