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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee machine Wet ceramic cups
The staff was helpful, when you could find them. Often no one at the front desk, and no response to calls for them. The keycards quit working 3 or 4 times in 3 days, and had to be replaced at the front desk. There is no dining area. The front hall serves as the lobby with no seating but a cabinet that in the morning offers coffee, oatmeal, bars of grain, packaged muffins, etc. No hot foods or refrigerated foods. The kitchenette cabinets were empty. If you want a hair dryer, plates, cups, bowls, silverware, pots and pans, spa... read more
Business response:
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
signs are not there to reach
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall. However, we are sorry for the inconvenience you had while reaching our hotel. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Was in town for the weekend checking in was ok as for our rooms need better pillows, carpet could use a scrubbing. Need safety stickers in bathtub. The hotel overall was good location to where we were going was excellent yes we would probably stay here again.
Business response:
Delvia, thank you for choosing Extended Stay America and taking the time to post your review. We are glad you were pleased with the attentive service our front desk associates delivered and that our location worked well for you. We also appreciate your constructive feedback and hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Couldn’t have been happier with my stay the staff were all super friendly and the room was clean looking forwards to staying again
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I did not like that no one was at the reception desk, on several occasions. I and others had to wait over 5 minutes. The hotel seems old, not even a USB port in the room. No breakfast of any kind.
Business response:
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Very polite staff and they were attentive.
Business response:
It was a pleasure to read your five-star review of Extended Stay America. We are thrilled to know the excellent service provided by our associates was the highlight of your stay. We appreciate your praises and look forward to your return. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,711 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.