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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So-so The back door didn't close, the place was over-booked (resulting in us having to buy air mattresses to fit into our room), and there were large dogs walking around the hotel. I've stayed at lesser places, buy this would not be a #1 choice for the future.
Business response:
We appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve. Sincerely, We appreciate you taking the time to share your thoughts. Please accept our apologies ... read more
N eye for detail will improve the traveler experie Had to use chair from room for transport because the one luggage carrier was mostly missing. One lamp not lighting, kitchen faucet broken, people openly smoking in non-smoking areas. Maintenance should be done more regularly.
Business response:
Bruce, thank you for your review. We are sorry for the difficulties you encountered and for the maintenance issues you had in your suite. Your comments have been shared with our team to make the necessary repairs. Also, we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We value your feedback and assure you we are always looking for ways to improve. We hope to have the opportunity to make sure your next stay is outstan... read more
Wifi Issue It was a good one. But need to improve wifi. Could not get connected when trying to connect.
Business response:
Thank you for your feedback. Although you had an overall pleasant stay, we are sorry for the difficulties you had with the Wi-Fi. We have alerted our internet service provider to make the necessary repairs and to ensure proper connectivity throughout the hotel. We value your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Edith, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
I was originally supposed to check out Sunday but when I found out about the discounted price to book am extended stay I decided to extend until the following Monday. Being that it's only Tuesday I will write a review when I check out. No issue until Sunday night and again Monday night. We will see if it continues but from the time I checked in until sunday night I was extremely happy with how quiet it was
Business response:
Thank you for the generous review of Extended Stay America. It’s a pleasure to know you had a peaceful stay with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.