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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t have clean linen on my bed. I had to go to the front desk and request all new linen. There was different kind of hairs on the linen and it looked like someone just made the bed instead of replacing the linen and I still ended up having to pay full price for the room and I had to replace the linen myself.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
The location was great. There were no views to speak of though. Overall it was ok. The hard pillows just made for a very uncomfortable sleep. Everything else was fine, including the complimentary coffee
Business response:
Thank you for being our guest. We are glad to read you had an overall satisfactory visit and liked our location. However, we are disappointed you were not happy with the pillows which impacted you getting a restful night's sleep. We will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Great service. Clean and friendly environment. Great location also
Business response:
Dex, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you liked our outstanding location and our excellent service. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Decent enough hotel We stayed for three nights. The location is convenient and close to Pa. Turnpike and the hospital where we were visiting a sick relative. Pros to hotel were the shower (nice that it had safety railing plus warm water & strong), kitchen/microwave/fridge, and fairly comfortable bed. Staff was nice and helpful. General cleanliness OK, but not great. TV was rather poor.
Business response:
Chris, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates and your comfortable accommodations along with the fully equipped kitchenette. It is also great to read you mentioning our convenient location and that it was perfect for your needs. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It's quiet and staff will do anything you ask without problems
Business response:
Thank you for your terrific review of the Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope you will choose us again on your next visit to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.