Extended Stay America - Pittsburgh - Monroeville

Business response:

Thank you for staying at Extended Stay America. We are glad to see you had a pleasant time with us, but we regret as you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We appreciate your business and look forward to your next stay. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the behavior of one of our team member. We assure you a "rude" staff is not acceptable and your feedback is shared with our team in an effort to ensure they’re diligent while attending our guests. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Michael, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Murali, thank you for sharing highlights of your stay with us. We sincerely apologize for not meeting your expectations with regard to your room and the service provided by our team. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management 

Business response:

Thank you for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Nikhil, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, please know towels and linens may be exchanged at the front desk anytime and complimentary. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Eric, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and had a great stay with us. On behalf of everyone here, we look forward to your return visit. Sincerely, Hotel Management