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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My check in date was for 2nd May , I had called the hotel in the evening around 6pm on the number listed on the email and spoke to their representative to let them know that I was on my way from NewYork and I had a Long drive of 7 hrs ahead of me, I would reach the hotel late in the night / early morning hours post 2am. The representative confirmed my booking on the phone. When I arrived at the hotel , I was in for a rude shock , the night manager informed me that they cancelled my booking and gave my room to somebody else. ... read more
Business response:
Dear Guest, We strive to create an exceptional, memorablestayfor each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. After a discussion with our team, we found that the refund had already been initiated for the inconvenience caused. We hope you will giveu... read more
Gross! This Extended Stay is very run down and our room was disgusting! Nothing was clean except the sheets. There was hair everywhere in the shower, pee around the toilet, the floors were sticky, the walls had food and feet prints on them, and all of the counter spaces were dirty. We cleaned ourselves the best we could and made the best of it only because we were there for a tournament and there were no other rooms in the area. The front desk staff were all amazing and friendly! You can tell they are doing their best in the... read more
Business response:
Dear Guest, Thank you for sharing your experience with us during your recent tournament weekend in the area. We're sorry that the condition of your room was far below expectations. Cleanliness is a top priority, and what you described is completely unacceptable. Please know that we take your comments seriously and address them with our housekeeping team to ensure this does not happen again. On the positive side, we are grateful for your kind words about our front desk staff and are proud of their dedication. We hope you'll a... read more
I didnt like anything at all. The bed was dirty had hair, looked like pubes. The room and the hallway smelled musty. Overall the experience was horrible. We booked for 2 beds and we only got 1. Not happy. Pay the higher price for a better hotel.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we are sorry that the room and bed did not meet the high standards we strive for. We also regret the mix-up with your reservation and understand your frustration. Your comments have been shared with the appropriate teams to ensure immediate improvements. We appreciate your input and hope to have the opportunity to make your next stay with us outstand... read more
It was very noisy and smell
Business response:
Dear Guest, The situation you described regarding the smell and noise disturbances you experienced is very disappointing. We are very sorry you could not have a quiet and relaxing stay. When made aware of these situations, our staff is trained to resolve such issues. Please know that for a future visit, our front desk is always available to help make the most of your stay. Our housekeeping team is already at work to review the area. Thank you for your feedback. We hope this did not overshadow your overall stay and that the r... read more
The furniture was extremely old and worn. My room smelled so bad I checked out and checked into another hotel.
Business response:
Dear Guest, We apologize for the issues you experienced during your visit. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Further, we have noted your observations about the condition of the furniture and will share them with the team. Thank you again for your feedback, and we hope to welcome you back in the future. Si... read more
No breakfast Breakfast included is a farce. Coffee/tea, pre-packaged muffins, and packages of oatmeal. There are no bowls or other utensils in the kitchenettes. Not sure how you were supposed to make oatmeal
Business response:
Dear Guest, Thank you for choosing us. We regret that our complimentary breakfast did not meet your expectations, and we apologize for any inconvenience this may have caused. We value your feedback as it helps us know how we can improve our guest experience. Our front desk team is always here to assist you. Please consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
not again room smells bad and not even clean
Business response:
Dear Guest, Thank you for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
Great Customer Service-Extremely Dirty The entire hotel needs to be remodeled. It was not clean at all. The front desk employees were extremely nice which made my stay better however it wasn’t clean enough or up to date enough for my liking.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring all guests' cleanliness, and we guarantee this is addressed appropriately. On the other side, we are happy to know you had some great encounters with our team, which positively impacted your overall stay. Please return on your next visit to the area so we can show you our commitment to outstanding exp... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.