Extended Stay America - Pittsburgh - West Mifflin

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're sorry for the inconvenience you had in your initial room and that our location was not ideal for you. However, we're glad to know we were able to resolve the problem to your satisfaction. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Cathy, thank you for taking the time to review your stay. We're sorry for the inconvenience you had while you were here and that you were not able to take advantage of our grab-and-go breakfast. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We appreciate you bringing this to our attention so we can continue to improve our hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Man... read more

Business response:

Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the smoke smell you experienced during your stay and regret the inconvenience it caused. We have asked our housekeeping team to deep clean the suite to remove the odor. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for acknowledging our outstanding service at Extended Stay America. We are committed to providing an excellent stay for every guest, and it is wonderful knowing we met your expectations. We hope to see you again soon! Sincerely, Hotel Management 

Business response:

Margaret, thank you for choosing Extended Stay America. We are glad you had an overall great stay, found our staff friendly and suites comfortable. However, we regret your disappointment with the linens. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management