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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator did not work most of time. No silver ware, plates etc.. no hairdryer, no maid service Not my idea of an extended stay. I was only there two days could not imagine if I really had an extended stay
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Additionally, hair dryers and dishware are available at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedbac... read more
Pictures can be deceiving.. Booked a room for one night based on the area and pictures. The staff was very friendly and helpful.. But the room was not. The non-smoking room smelled of smoke, the smoke alarm detached and hanging by its wires. Marks and stains on the walls and tables.. Overall it was NOT a enjoyable stay and would not return.
Average, ok for business. I was at work from 6am to 8pm so just needed a place to sleep.
Business response:
Thank you so much for sharing your experience with us. I'm so pleased to read that we were able to accommodate your needs with a satisfactory stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
My Child Was Tired My daughter had a basketball tournament, we arrives about 2:17pm to the hotel. My daughter needed a shower so that we could go eat, the guy at the front desk informed me that check in wasn't until 3pm. I asked if there was, a restroom in the lobby, so that we could use the bathroom. He informed me that there was not one. Another lady that worked there was walking past. I think her name was Evangeline, she asked how my day was, I told her what was going on. She then had the guy at the front desk to call hou... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for your experience at check-in. In response to your feedback, I will be retraining our front desk staff to ensure guests receive their rooms in a timely manner. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Need to up their game Bed sheets were dirty, bathroom sink was clough. Freig. stink and front counter hostess was rud to costumers
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the service and cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff and will be making sure each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at ou... read more
I made a reservation for a "pet friendly" room. I even called the hotel to confirm that I was needing a pet friendly room. When I showed up they didn't have one, so they put me in a smoking room. Yuck! They told me that "Expedia" requested a smoking room! If this is true I will use a different hotel booking agency next time. I think he was lying personally, because he was really a jerk. I am not sure to ever use "The mystery Hotel" in FEAR I would be booked in Stay America. Everything in hallways and elevators smelled and wa... read more
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness and service issues you experienced. In response to your feedback, I am in the process of retraining our staff to ensure rooms are thoroughly inspected prior to guest arrivals and that each guest receives professional customer service. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a b... read more
Not a good value The shower/tub drain was backing up in our room the first morning. We moved to a new room but had to take a queen bed instead of a king. The new room was supposedly non-smoking but smelled of stale cigarette smoke. We were given a $25. refund but had to call Hotels.com ourselves to arrange for the refund. The hotel was minimally maintained, and the breakfast very minimal. The door track of the elevator was filled with dust and debris.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the maintenance and cleanliness issues you experienced. As this hotel’s manager, I will be working with our staff to ensure we are thoroughly cleaning and inspecting our rooms prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
Poor experience The facilities were old and run-down. The description stated there was a continental breakfast...Oatmeal bars and prepackaged muffins (from the grocery store) does not constitute a continental breakfast (in my opinion). The front desk staff did not want to be bothered with assisting with any questions. They seemed inconvenienced when approached.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The front desk demeanor you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am re-emphasizing customer service at our staff meetings. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.