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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed Bugs!! Two words... Bed Bugs!!
Worst ever!! Worst hotel ever. Toilet was clogged and we had to unclog it ourselves. Will NEVER STAY THERE AGAIN
non-smoking rooms are on a smoking floor We booked two rooms, both non-smoking, and asked them to be near each other. One room had two doubles, as requested. The other was supposed to have a king bed. it did not. But worst of all, this supposed "nonsmoking" room was on the SMOKING floor. It smelled like smoke, and needless to say the entire hallway reeked. They refused to move us, saying that the hotel was completely booked. So, bottom line, we booked a nonsmoking room with a king bed and got a SMOKING room with what looked... read more
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay with us was not to our company’s high standards. In response to your feedback, we are considering becoming an all non-smoking property moving forward. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
No pc access to print a boarding pass Night crew ignorant !!!!!
Not a good stay.... Not a pleasant stay at all, room felt very unclean, run down.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. In response to your feedback, I am making sure all rooms are closely inspected prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
Dumpster Diving Fairly dingy place. Walls paper thin so sound carries easily. But, worst part is that the place is heavily saturated with smoke smell. If you have an extra $30-50 to spare for a night, stay elsewhere.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the smoke odors you experienced during your stay. In response to your feedback, I will be working with our housekeeping staff on ways to better eliminate smoke odors as well as taking care to ensure that all rooms are inspected prior to checking guests in. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you wi... read more
For those who only need a place to rest There was some absorbent or cat litter left in the closet: nothing done about it. Asked for towels: never got them. Found more than one bug in the place. Buttons gone on the phone. Slow internet that is intentionally throttled so you pay for slightly faster internet, but you'll still need to go somewhere else if you need normal speeds. This is where you crash, this is not where you stay if you're footing the bill. This is where you crash if your company forces you to stay here.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that the room was not cleaned properly. Please accept my apology. To prevent this from happening again, my team is thoroughly inspecting rooms prior to checking guests in. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,454 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.