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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
razor burn The bathroom countertop still had the last guests shaving hairs all over it and the sink was dirty. Gross. Will not stay here again.
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that your bathroom had hair on the counter tops. To make sure this doesn't happen again, I am making sure each and every room is inspected before renting out to the next guest. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Not what I expected. The location was great, however, the hotel corridor leading to my room has some kind of mold/tobacco odor. The toilet seat was filthy dirty, it has dried urine on the toilet seat! The ceiling and toilet vent were dirty.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about having the location be great for you; however, we apologize that your room was not up to ESA standards and you were placed in a unclean room. To make sure this doesn't happen again, I am making sure each room is inspected thoroughly. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our ho... read more
He estado en mejores hoteles y más baratos,definitivamente no me volveria a quedar en este hotel. El cuarto tenía un olor feo.
Needed a cheap place to stay for the night, even though this was on the low end cost-wise, I still feel like it was too much for the condition of the room. I honestly don't expect much from a room at a low budget hotel, BUT it could at least be clean. The hallways walking up to the room smelled musky and had an obvious odor. The room had noticeable stains on the comforter and the bathroom had hairs in it. I would NOT stay there again and would make me think twice about staying in any extended stay.
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that you had to deal with uncleanliness. Please accept my apology. In response to your review, I am taking action by retraining our housekeeping staff on cleanliness and eliminating odors. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Gave away my room. I booked a non-smoking room through hotels.com. When I arrived to check it around 9pm, they said that they did not hold my non-smoking room because i got there after 6pm. It was a difficult week, the room smelled really bad all week, I had a stuffy nose when I woke up on the mornings due to the smell, and all of my clothes needed to be dry cleaned just from being in the room for a week. walking down the hall to my room was depressing too becasue you could hear people coughing behind their doors as you wa... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had to endure all the smoking during your stay. To try to limit the possibility for this not happening again, all staff member will be briefed on trying to hold non-smoking rooms for guests who reserve them or moving those individuals to a non-smoking room as soon as one is available. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportu... read more
Disappointing - people had smoked in the room, no pillow cases on the flat pillows, sink drained really slow, bedspread was dirty, hair in the shower drain, towels were dingy.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable home away from home experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. We would love to h... read more
Was very nice but I was put into a smoking room
Business response:
Thank you for taking the time to write a review. I am sorry for the mix up with you being put into a smoking. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Dirty old hotel Hotel had old bed sheets and smells like garbage. I will never stay here again
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,454 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.