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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't do that again. GPS couldn't find it. Looks nice on the outside, horrible on the inside. There was no breakfast the second day, wasn't given a reason. The whole place smells really bad.
Wi-Fi dropping out. Reservation for non-smoking but got the opposite. Blood in elevator and breakfast, Not, only coffee...for the price Motel 6 would have been better.
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that the hotel was not up to ESA cleanliness standards and that you had requested for a non smoking room in which you got a smoking. Please accept my apology. To make sure this doesn't happen again, I am making sure this hotel is properly cleaned everyday, and to accommodate as best as we can with the requests of the guests. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a bette... read more
Worst place I have ever stay. Horrible place. Left in the middle of the night. Someone was cooking and had the door open and the whole floor smell horrible.
No coffee pot in room, no cream with coffee in lobby, second day no cream or sugar, no ice maker on premises, no glasses, cups or cooking utensils despite advertising kitchen, no ice trays in fridge.
Business response:
Your review for our hotel was recently brought to my attention. Please know we are sincerely sorry you were not advised we no longer provide cookware in the rooms, but we do keep cookware at the front desk to ensure they are properly sanitized before guests use them. To ensure a situation like yours doesn't happen again, our team will be informing guests about this policy during checkin. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provid... read more
Spend a little more money and go somewhere else. We got to our hotel, and the man up front talked about his personal life to us while he checked us in, and kept talking even after we got our room keys and were trying to leave. Our hotel room had a stain on the sheet, and there was no fitted sheet on the bed! I called the front desk, and he had us haul our things down and moved us to a new room. The new room had a ripped bedskirt, but did not seem actually dirty. There was no liner in the shower, so water got everywhere when ... read more
Quiet, but no perks. This hotel entrance had the smell of smoke in the doorway. The attendant carried on about his own need for a new place to rent while he processed us. The shower curtain was falling down, and the bathroom door squeaked loudly. There were only melted nut bars and a half a cup of coffee for the breakfast. The bed was lumpy, and it had a big knot of hair in the sheets. The best thing about our stay was that it was quiet.
Business response:
Your review recently caught my attention. Please accept my apologies about the condition of the room and the lack of variety for our grab-and-go breakfast. I will make sure these issues are rectified by our staff. Thank you for bringing these issues to my attention. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.