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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor service Bedding and towels were not changed for the entire 4 day stay. The bathroom sink was plugged and not fixed until the 3rd day. When the sink was fixed they left the door ajar.
Never Again I wouldn't even call this a "hotel". There are NO services. Maid service - even basic bed making and bathroom cleaning and restocking is an extra charge unless stay is 8 days or more. TV and refrigerator were not working the first day, but granted, were fixed quickly. Room has a kitchen but is not stocked with dishes, etc., those have to be requested separately. Non - smoking room, but bathroom smelled of cigarettes. Advertised breakfast is just a pump of coffee, some granola bars prepackaged muffins and apples. ... read more
Business response:
Thank you for your recent review of your stay. I am so disappointed that you were unhappy with your stay. Please accept my apology. As this hotel’s manager, I can assure you that I make sure that each guest is advised of the way our hotel works to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Did not enjoy my stay. I did not realize the price of my room did not include maid service. I also dislike pets in the hotel as we had dogs constantly barking as well as for sanitary reasons
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were told that we do not offer housekeeping unless you stay 8 nights or more, we are more than happy to exchange towels or linens at the front desk at anytime. Also our hotel is pet friendly so I do apologize that you were not advised of this as well. To ensure that a situation like yours doesn't happen again, my team will be letting every guest who checks in the ESA policies in regards to housekeeping services. I am... read more
First and Last Time! I soon as I entered the lobby, I knew that this was not the place for me. It smelled like dogs and cigarette smoke combined. The rooms were unclean to the point where I had to go to the local Target to purchase cleaning supplies. The pillow cases were not clean. My wife placed towels over them in order to use them!!! Something needs to be done about this place. I guess you get what you pay for?!
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that your room was not cleaned to ESA standards. As this hotel’s manager, I can assure you that I have inspected each room to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Weekend in Pleasant Hill The outside of the hotel is nice. It's when you get in the elevator and rooms that things get yucky. There are no ice machines in the hotel. The outlet in the bathroom didn't work. The room was drab and had a bad odor. Everything looked old and dingy. There was a bag of trash in the hallway on the way to our room one night and it was still there the next morning. The elevator floor was dirty, like it hadn't been vacuumed or swept in a long time. Everything looks old and worn out. The floors and carpe... read more
Business Trip The most uncomfortable room I've ever had. Unable to sleep well due to bad odor......
razor burn The bathroom countertop still had the last guests shaving hairs all over it and the sink was dirty. Gross. Will not stay here again.
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that your bathroom had hair on the counter tops. To make sure this doesn't happen again, I am making sure each and every room is inspected before renting out to the next guest. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Not what I expected. The location was great, however, the hotel corridor leading to my room has some kind of mold/tobacco odor. The toilet seat was filthy dirty, it has dried urine on the toilet seat! The ceiling and toilet vent were dirty.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about having the location be great for you; however, we apologize that your room was not up to ESA standards and you were placed in a unclean room. To make sure this doesn't happen again, I am making sure each room is inspected thoroughly. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our ho... read more
He estado en mejores hoteles y más baratos,definitivamente no me volveria a quedar en este hotel. El cuarto tenía un olor feo.
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.