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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needed a cheap place to stay for the night, even though this was on the low end cost-wise, I still feel like it was too much for the condition of the room. I honestly don't expect much from a room at a low budget hotel, BUT it could at least be clean. The hallways walking up to the room smelled musky and had an obvious odor. The room had noticeable stains on the comforter and the bathroom had hairs in it. I would NOT stay there again and would make me think twice about staying in any extended stay.
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that you had to deal with uncleanliness. Please accept my apology. In response to your review, I am taking action by retraining our housekeeping staff on cleanliness and eliminating odors. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Gave away my room. I booked a non-smoking room through hotels.com. When I arrived to check it around 9pm, they said that they did not hold my non-smoking room because i got there after 6pm. It was a difficult week, the room smelled really bad all week, I had a stuffy nose when I woke up on the mornings due to the smell, and all of my clothes needed to be dry cleaned just from being in the room for a week. walking down the hall to my room was depressing too becasue you could hear people coughing behind their doors as you wa... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had to endure all the smoking during your stay. To try to limit the possibility for this not happening again, all staff member will be briefed on trying to hold non-smoking rooms for guests who reserve them or moving those individuals to a non-smoking room as soon as one is available. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportu... read more
Disappointing - people had smoked in the room, no pillow cases on the flat pillows, sink drained really slow, bedspread was dirty, hair in the shower drain, towels were dingy.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable home away from home experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. We would love to h... read more
Was very nice but I was put into a smoking room
Business response:
Thank you for taking the time to write a review. I am sorry for the mix up with you being put into a smoking. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Dirty old hotel Hotel had old bed sheets and smells like garbage. I will never stay here again
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We hope to have the opportunity to provide you with a better stay in the future.
One star at best. At $150 per night I would expect a little more. First off, I requested a non-smoking room. Well I got it, but on a smoking floor. Really, there is no difference. The room smelled like smoke. The bathroom had hair in the shower and floor -- definitely missing the attention to detail. No gym. Grab-and-go breakfast -- granola bar & apples/oranges. Simply not worth the price. Spend half the amount and stay at a Motel 6 -- at least you'll have some money for breakfast and dinner. Spend a little more and stay in ... read more
Business response:
Thank you for sharing your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. In response to your feedback, I will retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. I will also make sure we are clearly communicating our amenities during guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us ... read more
Mais où est la convivialité californienne ? Hotel correspondant à nos attentes en séjour vers chez nos enfants à Concord. Une panne de frigidaire nous a créé de gros soucis de conservation de médicaments( une réparation puis échange du frigo) cela n'a que peu inquiété la direction .Cet hotel est fréquenté essentiellement par des personnes en déplacement professionnel . Confort ok et prix correct pour la Californie . Le petit déjeuner compris est minimaliste ..et , pas de salle de restaurant . Le gros problème est contraireme... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.