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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again Terrible. Stayed a week and had to ask three times to get cookware. Obnoxious guests, desk clerk shrugged it off.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are responding to guest needs in a timely manner as well as providing each guest with professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel... read more
Don't book Never again
Business response:
Thank you for your recent review of your experience. I sincerely apologize that you did not have a comfortable stay. To uphold our company's high standards, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Your towels and soap were awful. The woman at the desk was super nice and very helpful. Her name is earnestine. Give her a bonus!
Business response:
Thank you for your recent review of your stay. I am so disappointed that our amenities failed to meet your expectations. Please accept my apology. To prevent this from happening again, we are currently upgrading our towels. Still, I am glad to read that you enjoyed our friendly customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Elevator did not work most of time. No silver ware, plates etc.. no hairdryer, no maid service Not my idea of an extended stay. I was only there two days could not imagine if I really had an extended stay
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Additionally, hair dryers and dishware are available at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedbac... read more
Pictures can be deceiving.. Booked a room for one night based on the area and pictures. The staff was very friendly and helpful.. But the room was not. The non-smoking room smelled of smoke, the smoke alarm detached and hanging by its wires. Marks and stains on the walls and tables.. Overall it was NOT a enjoyable stay and would not return.
Average, ok for business. I was at work from 6am to 8pm so just needed a place to sleep.
Business response:
Thank you so much for sharing your experience with us. I'm so pleased to read that we were able to accommodate your needs with a satisfactory stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
My Child Was Tired My daughter had a basketball tournament, we arrives about 2:17pm to the hotel. My daughter needed a shower so that we could go eat, the guy at the front desk informed me that check in wasn't until 3pm. I asked if there was, a restroom in the lobby, so that we could use the bathroom. He informed me that there was not one. Another lady that worked there was walking past. I think her name was Evangeline, she asked how my day was, I told her what was going on. She then had the guy at the front desk to call hou... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for your experience at check-in. In response to your feedback, I will be retraining our front desk staff to ensure guests receive their rooms in a timely manner. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Need to up their game Bed sheets were dirty, bathroom sink was clough. Freig. stink and front counter hostess was rud to costumers
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the service and cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff and will be making sure each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at ou... read more
I made a reservation for a "pet friendly" room. I even called the hotel to confirm that I was needing a pet friendly room. When I showed up they didn't have one, so they put me in a smoking room. Yuck! They told me that "Expedia" requested a smoking room! If this is true I will use a different hotel booking agency next time. I think he was lying personally, because he was really a jerk. I am not sure to ever use "The mystery Hotel" in FEAR I would be booked in Stay America. Everything in hallways and elevators smelled and wa... read more
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness and service issues you experienced. In response to your feedback, I am in the process of retraining our staff to ensure rooms are thoroughly inspected prior to guest arrivals and that each guest receives professional customer service. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a b... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,454 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.