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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good value The shower/tub drain was backing up in our room the first morning. We moved to a new room but had to take a queen bed instead of a king. The new room was supposedly non-smoking but smelled of stale cigarette smoke. We were given a $25. refund but had to call Hotels.com ourselves to arrange for the refund. The hotel was minimally maintained, and the breakfast very minimal. The door track of the elevator was filled with dust and debris.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the maintenance and cleanliness issues you experienced. As this hotel’s manager, I will be working with our staff to ensure we are thoroughly cleaning and inspecting our rooms prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
Poor experience The facilities were old and run-down. The description stated there was a continental breakfast...Oatmeal bars and prepackaged muffins (from the grocery store) does not constitute a continental breakfast (in my opinion). The front desk staff did not want to be bothered with assisting with any questions. They seemed inconvenienced when approached.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The front desk demeanor you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am re-emphasizing customer service at our staff meetings. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
One of the filthiest hotels I have ever stayed at. The only good thing about this hotel is the outside photograph. The hotel is very dirty. Staff is overwhelmed. Be prepared for a line of people at the front desk all complaining about a variety of issues and a team of staff unprepared to help. Eventually you just give up because there are no other hotels in the area. I didnt sleep all night due to the smell of cigarette smoke in my room.
Ok on a budget Bed was very hard. 4 inch gap in curtains so I was up at 5 am with the sun shining in my eyes. Fridge and oven were very old and no utensils, plates or cooking items. Bathroom was fine, no lotion or conditioner. Breakfast was coffee, Apple, orange, muffin, instant oatmeal. Take and go even though bed was uncomfortable I have stayed in more expensive hotels with worse beds. Good price for the area and bear shops and food
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I am going to ensure that our rooms are fully stocked moving forward. Still, I am glad that you found our hotel to be a good value. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Location okay Not impressed by hotel or service to recommend or staying again in the future.
Do it yourself service The point of an extended stay is to have the amenities of a home but in a hotel. There was a little kitchen, which was fine, but it didn't have any plates, cups, towels, napkins, etc. When I called to have some basic kitchen supplies I was told they wont deliver it to the room and that I would have to go to the lobby and get it myself. The front desk employee was rude. There isn't an ice machine. I was told to go to the gas station if I want ice. I was so over it when I was leaving in the morning. Wha... read more
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear about the service issues you experienced. Please accept my apology. To prevent this from happening again, I will be retraining our front desk staff on the importance of providing each guest with professional customer service as well as responding to guest needs in a timely manner. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
Will never stay here again We checked in or tried to check in at about 1:30am after spending the day getting our brother moved to hospice and we were exhausted. The clerk couldn't check us in because the computer was running an audit and we had to wait for the darn thing to be done! How ridiculous is that! The first floor smelled like gasoline, and I ended up on the third floor, half of which is a smoking floor. HA! There is no half, smoke gets EVERYWHERE. My room reeked. When I got to the room, there was not one cup for wat... read more
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the delay you experienced during check-in as well as the odor issues you encountered. In response to your feedback, I am coaching our staff on how to expedite these computer processes to prevent your experience from happening again. Additionally, I will make sure we are closely inspecting rooms prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a... read more
Hairs all over the bathroom Pubic hairs were all over the toilet and bath tub! Worst experience ever! I would never stay here again
Business response:
The staff and I read your comments about your stay with us. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am ensuring consistent room inspections prior to check-in. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,454 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.