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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Doty dishes remained outside my room door from pre Calcium or lime around bathroom faucet fixtures, Dirthy dishes remained outside my room from previous guest. The breakfast isn't breakfast it's a snack
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the faucet issue. As this hotel’s manager, I can assure you that we are in the process of changing out faucets to ensure your experience is not repeated. When we clean a room where a guest has requested dishes, we do bring them down to be cleaned and sanitized throughout the day. I'm sorry if there were some outside your room for a brief time. We continually work to improve our hotel, so I really appreciate you providing us with your feedba... read more
Think twice. One or two nights okay. Longer, no.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that we failed to exceed your expectations. Still, I am glad that we were able to accommodate your needs with a satisfactory stay overall. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
the nastiest place I have ever stayed the staff was nice and the overall look was clean. but that's where the positive feedback stops. i got into my room and not but 2 minutes later a man knocked on my door asking for the hooker her visited the night before. I was in a room at the end of the hall on the top floor. so I assumed it should be quite. right. wrong I heard people loading walking back and forth all night. and finally when it came to breakfast the coffee was empty and the only food was a smashed muffin. overall this... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, I will work with our staff to make sure our breakfast is properly stocked. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of... read more
Room was dirty and smelled of smoke We checked in and went up to our room. As soon as we opened the door our non smoking room smelled of smoke. I booked the room for my pregnant wife and I and the smell really bothered her. The bathroom was dirty and the towels were stained black and did not looked washed. I will not stay here again
Business response:
Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have ordered new towels and thoroughly inspected our rooms to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhanc... read more
Bad Hotel The Hotel smelled of tobaco
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the smoke odors you experienced. In response to your feedback, I will work with our staff to ensure that we are closely inspecting rooms prior to guest arrivals as well as working on ways to better eliminate smoke odors. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Convenient location. Filthy and rundown. The gentlemen who checked me in was wonderful. I think his name is Omed. The first full day, the water was turned off for hours. The room was filthy. The floor and bedding were so gross that I gag just thinking about it. There were large crawling flies and flying gnats. I did not keep any food or cook because of the flies. I spilled a little water in the kitchen and when I wiped it up the cloth was black with dirt, hair and debris.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Never Again Terrible. Stayed a week and had to ask three times to get cookware. Obnoxious guests, desk clerk shrugged it off.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are responding to guest needs in a timely manner as well as providing each guest with professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel... read more
Don't book Never again
Business response:
Thank you for your recent review of your experience. I sincerely apologize that you did not have a comfortable stay. To uphold our company's high standards, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Your towels and soap were awful. The woman at the desk was super nice and very helpful. Her name is earnestine. Give her a bonus!
Business response:
Thank you for your recent review of your stay. I am so disappointed that our amenities failed to meet your expectations. Please accept my apology. To prevent this from happening again, we are currently upgrading our towels. Still, I am glad to read that you enjoyed our friendly customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.