Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

Eric, thank you for the glowing review of the Extended Stay America. We are delighted to know you loved our courteous associates and that you were impressed with our parking facility. We look forward to welcoming you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Eric, thank you for the lovely review of the Extended Stay America. It’s a pleasure to know you had an amazing stay and that you impressed with our friendly associates. Your compliments will surely be shared with our team, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Ryan, thank you for the glowing review of Extended Stay America. We're glad to know you were impressed with the service you received from our front desk staff and that our location was convenient for you. We appreciate your business and hope to see you again on your next visit to Pleasant Hill. Sincerely, Hotel Management 

Business response:

Alan, we are sorry for the unpleasant stay you had with us and for the noise issue you experienced. We wish we had the opportunity to address the issue while you were here as we would have done our best to sure you were comfortable. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Roxane, we appreciate you for evaluating our hotel. Although you had a pleasant stay, we apologize for the odor and service issue you experienced while you were here. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Kenneth, thank you for choosing Extended Stay America for your stay. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management