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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Extended Stay America Hotel Pleasant Hill - Buskirk Ave. is located at 3220 Buskirk Ave, Pleasant Hill, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location and solid staff support. The smell in the hallway was a bit foul from someone cooking.
Business response:
Thank you for staying with us. We are glad to read you liked our convenient location and courteous service. That being said, we are sorry for the odor issue you experienced in the hallways. We have shared your feedback with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Checked in late but person at the front desk was very nice and polite room was clean area was quiet lots of parking. My only issue was the bed and pillows weren't so comfy kind of hard for my liking. Overall I would stay here again
Business response:
Ally, thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and had an overall nice time with us. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It had a kitchen.yay!
Business response:
Kyle, thank you for staying at Extended Stay America. We are delighted to know you had a great time with us and that you liked the kitchenette in your room. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Front stage, Morgan, Ernestine & John were super awesome. Thanks for a great night stay.
Business response:
Peter, thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were impressed with the top-notch service provided by our associates. We will surely share your praises with Morgan, Ernestine, and John. It was a pleasure having you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Cameron, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Shawn, thank you for staying with us and taking the time to share your rating. We are pleased to know that you overall had a good experience. Thanks for your business, and we hope to see you again soon. Sincerely, Hotel Management
Older place, not in too bad shape. Didn't sleep well, the bed and pillows were not comfortable. Good hot water and shower. T.V. was nice but cable channels were very limited. Full size fridge, with ice trays I would NEVER use. No ice machine in the entire bldg.
Business response:
Michael, we apologize for not meeting all of your expectations and regret the maintenance issues you encountered while you were here. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Filthy walls, homelessness, needs good cleaning This is a hotel that seems popular with construction workers and homeless people. The bathroom and sheets were adequately clean, but the walls were absolutely filthy. Hotel needs a good cleaning throughout. Bed was VERY hard. Many construction workers paying "rent" when I checked in. A family with small children clearly living out of their car playing in parking lot and staying at hotel. Restaurants and grocery not far away. I was glad to only be spending one night, or I would ... read more
Business response:
Jennifer, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Expected better My experience was disappointing. Entire 3rd floor smelled like cigarettes. My bed sheets were dirty and had stains! I had Expected better! They need to take pride in making there customers feel welcomed and at home.
Business response:
Thank you for your review. We are sorry you were disappointed by our lack of attention to your concerns and apologize for the inconvenience you experienced. Immediate measures are being taken to ensure wonderful service and hospitality for every guest. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 4.2 star rating with 1,434 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.