Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable. That being said, we have shared your concern with our housekeeping team to be more diligent going forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the feedback. We are glad to read you liked service offered by our staff and that you were impressed with your room along with the great value we offer. It was a pleasure having you as our guest, and we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Frances, thank you for reviewing your stay at Extended Stay America. Although you were pleased with the service provided by our staff, we’re sorry for not meeting your expectations. We appreciate your valuable feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Clifford, thank you for choosing our hotel. We’re sorry that our grab-and-go breakfast was not as per your expectations. Please be assured that we will share your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope the positive aspects of your stay will bring you back. Sincerely, Hotel Management 

Business response:

Kerry, thank you for taking the time to post a review. We are pleased to know you liked our friendly staff and that overall you had a pleasant stay. However, we apologize our hotel amenities were not to your expectations. As our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thanks again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel M... read more

Business response:

Thank you for the fantastic review of Extended Stay America. We are delighted you were 100% satisfied with everything we offer and that you had an enjoyable stay. Thanks for recommending us, and we look forward to hosting you again when travels bring you this way. Sincerely, Hotel Management