Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

We are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Tiana, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a great stay with us and loved our ideal location. Also, we have taken a note of your feedback with regards to our grab-and-go breakfast, and we will share it with our Brand Leaders to enhance our future guests’ experiences. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a great stay with us. Also, we have taken a note of your feedback as it helps us to enhance our future guests’ experiences. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Kaela, thank you for being our guest at Extended Stay America. We are delighted to know you had an amazing stay with us and loved our ideal location. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Janet, thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management 

Business response:

Maria, thank you for being our guest. We are sorry our hotel was not to your expectations. Your feedback with regards to the odor has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we have alerted our maintenance team about the elevator, and they are checking and fixing it immediately. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Olivia, thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean and well-maintained hotel with a friendly staff at a good value. We hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Jacqueline, thank you for being our guest. We are sorry for the unpleasant experience you had with your room and that you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to enhance our future guests’ experiences. Also, we have asked our housekeeping team to deep clean the room to remove the smoke odor. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management