Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

Rosa, thank you for staying with us at Extended Stay America. We are glad to read that you liked our well-kept hotel, but we regret any inconvenience caused to you while you were here. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Derrick, thank you for selecting Extended Stay America and for sharing your comments. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable along with the fully-equipped kitchen and the staff friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

You put a smile on a lot of faces around here with your kind words about our housekeeping team. Each department plays a part and they all work hard to ensure every guest has an amazing experience while they are away from home. It's nice to hear they made a positive difference. We appreciate you as a valued guest and hope you will stay with us at the Extended Stay America when your travels bring you to the area. Thank you for sharing your review. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. We offer our apologies that we couldn't hit the mark of your expectations for a perfect visit. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Sara, thanks for the review of Extended Stay America. We are pleased to know you liked our well-maintained property and that we were able to meet your expectations at a great price. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

We are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Janet, thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management