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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was just mediocre, morning staff wasn’t great. Room was sort of clean and it was very loud
Business response:
Dear Tianna, We appreciate you taking the time to leave your feedback. It's great to read about the enjoyable aspects of your visit; however, we apologize for the difficulties you experienced. Your review will be discussed with our team, and we appreciate you bringing this to our attention. Thank you once again for choosing us, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I did enjoy the ladies at the desk. Always helpful. But towels were difficult to obtain. Lobby area is not monitored so there is noise and activity at all hours. We were on the bottom floor so we were impacted. Pool area is like a ghost town. No activity. People are smoking on premises and I found that disgusting. The laundry was nice and plenty of parking.
Business response:
Dear Robin, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we apologize for the issues that kept it from perfect. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Without feedback, we cannot improve our service to our guests, so we thank you for sharing, and we hope to have another opportunity to welcome you again to our hotel. Sincerely,Hotel Management
Room smelled like cigarette smoke even though there was a no smoking rule.
The breakfast is not a real breakfast We expected a "breakfast" that was more then packets of oatmeal and wrapped muffins.
Business response:
Dear Larry, We are sorry our complimentary breakfast and the property did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Please accept our apologies and consider giving us another chance to provide you with the better experience you deserve.Sincerely,Hotel Management
2 food wrappers on floor, toilet did not flush & upper safety latch was broken/missing.
Business response:
Dear Mary, Thank you for sharing your genuine review about your experience staying with Extended Stay America. We understand your stay was pleasant, if not perfect, and there were housekeeping and maintenance issues you noticed.Thank you for bringing this to our attention; we have taken note of your comments and will ensure we address this appropriately with the housekeeping and maintenance team. Thank you again for taking the time to tell us about your stay. We hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 4.2 star rating with 1,204 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.