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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Piece of s———-/t The worst place in my travels please don’t go to this place ever
Business response:
Dear Guest, We are truly sorry to hear about your experience and understand how frustrating your stay must have been. Guest satisfaction is extremely important, and it is clear that your expectations were not met. While we always strive to provide a safe, comfortable, and welcoming environment, your comments highlight areas needing attention. Your feedback will be shared with the appropriate teams to help guide improvements. We appreciate you taking the time to share your perspective, as it is essential in helping us enhance... read more
Staff was rude no help place was dirty will not stay agin
Business response:
Dear Esperanza, We are truly sorry to hear that your recent visit did not reflect the welcoming experience we strive to provide. We understand how disappointing it must have been to feel let down by both service and cleanliness, and we sincerely regret any frustration this caused. Your feedback has been shared with our team to ensure it is used constructively as we continue working to enhance guest satisfaction. We value you taking the time to share your perspective and hope you might consider giving us another opportunity t... read more
On October 8, 2025 we checked in for our stay at the Extended Stay in Pleasanton, CA with a reservation for two rooms. Upon arrival, the desk agent was only knowledgeable and willing to check in one of our rooms. When I returned to the desk with a copy of my Expedia reservation in hand explaining that we had a second room, there was another younger guy working who apologized and checked in our second room. He explained that both rooms couldn't be on the same floor, although we had previously asked this and again at arrival, ... read more
Business response:
Dear James, We are truly sorry for the difficulties you experienced during your recent stay and deeply regret that we did not provide the level of comfort and care you deserved, especially during such a sensitive time for your family. Please accept our sincere apologies for the confusion at check-in, the issues with your room access, and the discomfort caused by the odor in the hallways. Your comments have been shared with our leadership team to ensure better communication, stronger attention to guest needs, and improved roo... read more
No response from frontdesk. Breakfast was a pack-and-go: basically they had on option for muffin/bar .. nothing else. Room was still old except new flooring. Water drainage issues seen
Business response:
Dear KALAI, Thank you for sharing your feedback. We regret that your experience did not meet expectations, particularly regarding the responsiveness of the front desk and the limited breakfast offering. We understand the importance of starting your day with a good breakfast; therefore, we apologize that our complimentary grab-and-go breakfast selections didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's expe... read more
Horrible staff
Business response:
Dear Daniel, Thank you for taking a moment to share your feedback. We are truly sorry to hear that your interactions with our team did not leave a positive impression. Providing respectful and attentive service is a priority, and we regret that this was not reflected during your visit. Please accept our sincere apologies for the disappointment caused. Your comments have been noted and will be shared with our team for consideration and improvement. We hope you will consider giving us another opportunity to serve you better in... read more
Staff were surly.
Business response:
Dear Michael, Thank you for taking the time to share your feedback. We are truly sorry to learn that your interaction with the team did not leave you with a positive impression. Offering courteous and professional service is a fundamental part of the guest experience, and it is disappointing to know that this was not reflected during your stay. Your comments will be shared with our team for attention. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sinc... read more
😩 Sorry, but bed was hard as a rock, toilet paper holder broken before I even got there, no ice machine, refrigerator was small with open door Tiny freezer, carpet stained and frayed.
So frustrating when the pool is closed and they don't even give you a discount or tell you ahead of time. Very disappointing
We've used Extended-Stays across the country and will continue to do so as long as the rates remain reasonable. One problem noticed at Pleasanton were squatters and apparent homeless individuals sharing one room and avoiding staff. Further was the stuffy airflow in the hallways that reeked, a little, of cooking. We noted this in Miami as well. Suggest remediation of air flow to maintain a fresh atmosphere in the hallways.
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.