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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location, 3rd floor smoky Hotel has smoking rooms... The 3rd floor seems to be where the bulk of the smokers are placed. Recommend if you stay here to ask for floor 1... The staff friendliness varies... For the most part they try to accommodate. If you need extra towels or kitchen accessories be sure to ask at check in... Laundry machines cost $2 to wash and $2 to dry. Only takes quarters and 45 min each
Extremely loud and the non/-smoking rooms smell like smoke and weed. Loud people at all hours and we had a party of 5 and they wouldn’t give us more than 2 towels at a time. Doors don’t close properly so we didn’t feel very safe with the people walking around at all hours and the staff did nothing to help. Housekeeping was nice. Rooms are gross and falling apart.
Business response:
Dear Guest, We are very sorry to hear that your stay did not provide the comfort and peace you expected. Concerns regarding noise, room condition, and limited towels are certainly frustrating, and we regret the inconvenience this caused during your visit. While managing guest activity and building conditions can occasionally present challenges, your feedback highlights important areas that require our attention. We appreciate you recognizing the kindness of our housekeeping team and will share your additional comments with m... read more
People who stay there appear to be people who have bad credit and can’t rent a traditional apartment. A lot of people just hanging out in front and in their cars. Most smell like they have been smoking a little something. I did not feel safe at all. And, the rooms were in horrible condition. Large stains on counter, many dents in fridge. Desk falling apart and paint coming off. Furniture was dark colors, the room was not white and bright like shown in the pics. Not a family friendly place. The people who give this place good... read more
Business response:
Dear Guest, Maintaining a comfortable and restful space for every guest is our priority; however, we sincerely apologize that the overall environment fell short of your expectations. The safety and well-being of our guests are of the utmost importance. Our team works closely with local authorities and security partners to ensure a safe and respectful environment throughout the property. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We... read more
not good
Business response:
Dear Guest, We are truly sorry to hear about your experience. It is disappointing to know that we did not meet expectations. Your feedback is important to us, and we will share it with our team to ensure we are doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
No Room available at time of Registrating. And Rooms SUPPOSABLY available were VERY DIRTY and NOT ATTENDED to ❗❗ BAD EXPERIENCE/CONVENIENCE and HOTELS.COM VERY UNRELIABLE and DIDN'T FIX THE SITUATION ❗❗
Business response:
Dear Guest, Thank you for sharing your experience. We understand how frustrating it can be when travel plans do not unfold as expected. Our goal is always to provide a smooth arrival and a comfortable, well-prepared accommodation for every guest. We regret that this visit left you disappointed and appreciate you bringing your perspective forward. Your feedback is valuable, and we hope there may be an opportunity to provide you with a more seamless stay in the future. Sincerely, Hotel Management
There was no maid service. The breakfast selection was a joke and my shower barely worked.
Business response:
Dear Guest, We regret that certain aspects of your visit did not align with expectations, and we understand how this may have caused frustration. Our accommodations are designed to support longer stays, with services and amenities structured accordingly, and we apologize if this was not clearly communicated. Your comments regarding in-room functionality and morning offerings are appreciated and will be shared as part of ongoing evaluations. Guest feedback is important to us, as it helps guide continuous improvement. We value... read more
It’s very cheap, you get what you pay for
Business response:
Dear Guest, We understand that value and expectations can vary from guest to guest, and we appreciate you taking the time to provide your thoughts. Our aim is to offer a practical and comfortable option for travelers seeking extended accommodations, while continuing to focus on consistency and guest care. Feedback such as yours is shared carefully as part of our ongoing efforts to enhance the overall experience. We hope you found aspects of your stay that were convenient and would consider returning in the future as improvem... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,189 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.