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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over all bad
Business response:
Dear Guest, Thank you for providing your feedback. We apologize that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
They remake beds without changing sheets! Was pleased when first arrived arriving. Staff was nice an polite. Asked for extra sheets so my friend could sleep on the pull out bed. But when I pulled back the sheets on the main bed you could clearly see the sheets were used not only that, there was still crumbs of food in in it and on the side of the bed towards the wall. We used the extra sheets to remake the bed and shared the queen bed. Did not report then as we were super jet lagged and already in our pajamas. Complained in ... read more
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We would like to extend our sincere apologies for the condition of your room upon arrival, as this is not in accordance with the high standards we strive to maintain. We also regret that your concerns were not addressed with the level of attention and care that they warranted when you brought them to our attention. Also, we understand the frustration that must have arisen from discovering the kitchenette lacking essential items. While we do offer kitchen ite... read more
Beautiful room, broken, and noisy Door handle to room 319 was broken so it only opened when lifted upward. A/C fan was very noisy and a lot of people in hotel have dogs which bark randomly through the night. The room is amazing besides all that.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We're glad you found the room beautiful and enjoyed its comfort. However, we’re sorry that a few issues took away from what could have been a great stay. Your remarks about the door handle and the noise from the A/C unit have been shared with our maintenance team, so that both issues can be addressed immediately. We also understand how disruptive noise, especially from barking dogs, can be at night, and we’re currently reviewing our pet policy and qu... read more
Stay away. First night we brought pizza to our room to wake up at 2am with roaches all over it. We switch room the next morning. Just a terrible experience
Business response:
Dear Guest, We are sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, we will be sure that the room you occupied is professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to have another chance to show you the hospitality and stay you deserve whenever you return to the area.Sincerely,Hotel Management
Smelly! Shower broken, only tub tap worked but not shower head. Kitchen floor sticky.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
My stay was from Monday night to check out Thursday. 2 of the 3 nights I stayed, the fire alarm went off twice in a row, late at night and at 6 am. My key card was disabled once. On my last night I went down to the lobby to figure out if I could do a late checkout, the gentleman at the front said I could do a late checkout at no extra charge, and asked what time I needed. Since I stayed for school, I requested 4 pm and he said it wouldn’t be a problem and would notate it for my room. The next day my family member that came w... read more
Business response:
Dear Landy,Thank you for sharing your experience. It’s truly unfortunate that your stay was disrupted by the fire alarms and the confusion regarding your late checkout. Situations like these are never ideal, and we sincerely apologize for any frustration caused. While it's reassuring that the issue was ultimately addressed, miscommunication at the front desk should not have led to such an inconvenience. Your feedback is invaluable in ensuring better staff training and clearer communication moving forward. Additionally, break... read more
Not clean and I won't stay again I had stayed at this site in the past but this time the room was not clean. The desk chair had something spilled on the back and seat. The carpet had actual debris that I could pick up with my fingers and I did and place in the trash. It should have been vacuumed but was not and the bathroom floor was also not clean until I placed towels to cover most of the bathroom floor. The dishes supplied with the room needed cleaning prior to use. A pan in particular had black gunk that was easily remov... read more
Business response:
Dear Thomas, Thank you for providing your feedback. We sincerely apologize that your recent stay did not align with your expectations, especially in light of your positive experiences with us in the past. We are concerned to learn that your room did not offer the level of comfort you anticipated. Please rest assured that we will address these issues with our housekeeping team to implement improvements in cleanliness and room preparation going forward. We look forward to the opportunity to welcome you back in the future and t... read more
No Linens or pillow ls We got a room with a pull out bed, but the hotel had no linens or pillows for the bed. We went to the desk to ask more than once and each time we were told they have no more pillows and linens. So my kids are supposed to sleep on a bare mattress with no blanket or pillow. Unacceptable.
Business response:
Dear Kassie, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Your comfort is our priority, and we are sorry that we were unable to provide you with the necessary linens and pillows, as this is not the level of service we strive for. We will address this with our team to ensure better availability of essential items in the future. We hope you will consider giving us another chance to provide you with the experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.