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Extended Stay America - Portland - Beaverton
- Hotels
- Beaverton, OR
About this business
Location details
875 SW 158th Ave., Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was a dump in several ways.
This hotel has a great location, very nice exterior, easy and close parking. However, when you get inside the room you have a whole different experience. Our entire reason for the stay here was the kitchen. One burner didn’t work. The other took over 10 minutes to barely heat up. The fridge didn’t get cold at all I worried about my food safety. So we still had to use restaurant. So much hair in the tub drain that you stood in the backup water. Tub was dirty and moldy, hair dryer broken, tv sat crooked as the stand was broken... read more
The bathroom was filled with black mold, insulation hanging out of a hole in the ceiling and stains on the bedding.
Filthy room. Wet urine on sheets. Smelled like BO and curry. Loud people throughout the night. Very nice front desk lady. Hole in the ceiling. Laughed my brains out because it was like a surrealist comedy. Thought places like this only existed in the third circle of Hell. Avoid.
Business response:
Dear Chad, Thank you for sharing your feedback. We're genuinely sorry for the condition of the room and the noise disruptions you encountered. What you described falls far short of the experience we strive to provide. While our front desk is always available to assist with disturbances, we understand this was not resolved during your stay. Please know that your comments have been shared with our housekeeping and maintenance teams, and steps are being taken to ensure future guests are not affected by similar issues. We remain... read more
The hotel is poor the breakfast is minimal
Business response:
Dear Mirna, We’re truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding our breakfast offerings, which are currently limited due to space and permitting constraints. We aim to provide convenient grab-and-go options, but we know this may not suit all preferences. Your input is valuable as we continually explore ways to enhance our guest experience. We regret that your overall impression of the hotel fell short and hope to have the opportunity to improve upon your next visit.... read more
Toilet seat was so loose I just about fell off!! Mattress pad sticking out looked like a murder scene had happened on it and just put clean sheets back on. I was so upset that I slept on the other bed with my sister. Place is getting run down. In an extended stay there was no cups, bowls, flatware...nothing. No ice machine. Desk clerk said ice was in our freezer. No ice!!! Really. Wont stay here again.
Business response:
Dear Nancy, We sincerely apologize for the discomfort and frustration you faced during your stay. A loose toilet seat, a stained mattress pad, and a lack of kitchen essentials fall far short of our standards. Your comments have been shared with housekeeping and maintenance for immediate correction. We also regret the confusion regarding ice availability and the lack of an ice machine. Kitchen items are available at the front desk, but we understand this should have been better communicated. We truly value your feedback and h... read more
It was filthy and staff didnt care when it was brought to their attention.
Business response:
Dear Vanessa, Thank you for taking the time to share your experience. We're sincerely sorry that the condition of your accommodations and the response you received did not meet the level of quality and care we strive to provide. Maintaining a well-kept environment and delivering responsive service are priorities, and it's disappointing to know we missed the mark. Your feedback has been shared with the relevant teams for follow-up internally. We value your honesty and look forward to the opportunity to provide a better experi... read more
The room my hubby and I were in had huge holes in the bathroom door, where someone punched it and behind the entry door that had sheet rock falling out of it. It was surface cleaned to a point, but hair left behind and my grandson got filthy crawling on the floor. The manager was arrogant and did not treat customers or employees with any kind of respect or kindness. On top of his arrogance, he agreed to refund us for one night, in the 2nd room, after our family missed their flight, so long as we stayed the next night. HE NEV... read more
Business response:
Dear Tammy, Thank you for sharing your experience with us. We are truly sorry for the condition of your room and the discomfort it caused you and your family. The concerns you raised about cleanliness and maintenance, especially with your grandson affected, are deeply troubling. We also regret that your interaction with the manager did not reflect the respectful and professional service we strive to offer. Please know that we will work hard to ensure all guests feel welcomed and well cared for. Additionally, it's disappointi... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton
How is Extended Stay America - Portland - Beaverton rated?
Extended Stay America - Portland - Beaverton has a 3.3 star rating with 2,273 reviews.
When is Extended Stay America - Portland - Beaverton open?
Extended Stay America - Portland - Beaverton is open now. It will close tomorrow at 12:00 a.m.