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Extended Stay America - Portland - Beaverton
- Hotels
- Beaverton, OR
About this business
Location details
875 SW 158th Ave., Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The employee that checked me in and refunded my money was VERY VERY KIND, her name was River. She did a great job. However, the rooms are in DESPERATE NEED of updating. The rooms have been abused and SMELL TERRIBLE. PLUS, I did not feel safe with the sketchy looking guests that were there. I looked at two disgusting rooms and got my money back and left to go to a different hotel.
Business response:
Dear Alison, We sincerely apologize for not meeting your expectations during your recent visit. We also regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Please note that we have security on our property around the clock for the safety of all of our guests. Your feedback is invaluable, and we will address your concerns with our team. We appreciate your kind words regarding our staff, River, and we hope to have the opportunity to ... read more
The room we stayed in was supposed to be a smoke-free room. THe room smelled like smoke as soon as you opened the door you could smell it. It was like someone was smoking inside as we walked in. The smell did not go away. The blankets also smelled like cigarettes.
Business response:
Dear Jessica,Thank you for sharing your experience. We strive to provide a pleasant environment and appreciate your feedback regarding the room conditions. Your comments about the unpleasant scent and rinsed linens are important to us. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this will help us improve the experience for future g... read more
The blankets and the rooms are unhygienic and uncomfortable.
Business response:
Dear Siva, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We regret any inconvenience, especially those related to the cleanliness of our rooms, as this is a core focus of our commitment to guest satisfaction. Your feedback is invaluable, and we will address this matter with our housekeeping team. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we ca... read more
The room smells like shrimp and there was no hot water in the bathroom.
Business response:
Dear Angela, We apologize for your unpleasant experience during your recent stay. It’s unacceptable that your room smelled unwelcome and lacked hot water. We will investigate the matter immediately to determine the cause and are committed to ensuring our guests have a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back and provide you with a more positive experience. Sincerely,Hotel Management
Pathetic service and unapologetic
Business response:
Dear SAURABH, Thank you for sharing your feedback. We are truly sorry to hear about your negative experience and sincerely apologize for the service you received. This does not reflect the high standards we strive to uphold, and we are addressing your concerns with our team to ensure this does not happen again. We understand your frustration and deeply regret that your stay was impacted. We appreciate your input and hope to have the chance to welcome you back and provide a much better experience.Sincerely,Hotel Management
Unfortunately it just felt a little creepy.
Business response:
Dear Roberta, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. Our goal is to ensure a comfortable and welcoming environment for all guests, and we're sorry to hear that this was not the case during your stay. Your comments are important to us, and we will review them carefully to improve the overall guest experience. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Beaverton
How is Extended Stay America - Portland - Beaverton rated?
Extended Stay America - Portland - Beaverton has a 3.3 star rating with 2,273 reviews.
When is Extended Stay America - Portland - Beaverton open?
Extended Stay America - Portland - Beaverton is open now. It will close tomorrow at 12:00 a.m.