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Extended Stay America - Portland - Beaverton
- Hotels
- Beaverton, OR
About this business
Location details
875 SW 158th Ave., Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not even give this property a star at all if possible. Gross, drug haven, filthy grounds, worn down everything. If it had not been so late and I was so exhausted I would have driven on and found another place. I only stayed long enough to take the edge off and drove away. Was afraid my car would be broken into or my door busted down. Did not feel safe.
Business response:
Dear Anna, We deeply regret that your stay left you feeling unsafe and disappointed. Guest safety and cleanliness are top priorities, and it’s clear we fell short during your visit. Your concerns about the property’s condition and environment are being taken seriously. We understand your frustration and appreciate your honest feedback. We hope for the opportunity to earn your trust again. Sincerely, Hotel Management
It was old, dirty,
Business response:
Dear YAKENTIM, We sincerely apologize that your experience did not meet your expectations due to the condition and cleanliness of the hotel. We are continuously working on improvements and maintenance to enhance the overall guest experience. Your comments have been shared with our team to ensure higher standards moving forward. We appreciate your honesty, as it helps us grow and improve. Thank you for staying with us, and we hope to welcome you back for a better experience in the future. Sincerely, Hotel Management
Skip this place
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet expectations. Please share more details of your concerns that will help us identify areas for improvement. We strive to provide a clean, comfortable, and welcoming stay for all our guests, and we regret that we fell short during your visit. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
When my husband went to check in they did not allow him because the WiFi was down and he had to wait almost an hour after traveling before they finally gave him a room they told us to say something in the morning
Business response:
Dear Guest, We sincerely apologize for the inconvenience your husband experienced during check-in due to the Wi-Fi outage. We understand how frustrating it must have been to wait after a long day of travel, and we regret that this impacted the start of your stay. Our team is reviewing this situation to ensure better handling of similar issues in the future. Your comfort and satisfaction are important to us, and we appreciate your patience and understanding. We look forward to welcoming you back. Sincerely, Hotel Management
Overall the room is dirty, floor, bathroom, kitchen counter. Guess service POOR, reception on duty with no experience at all. Kitchenware mentioned in website available at reception counter, but nothing available when requested. Breakfast provided mentioned in booking, only coffee tea hot water and few muffins. I will not go this hotel again ever.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered and for the inconvenience regarding the kitchenware and breakfast options. Your feedback is important, and we will address these concerns with our housekeeping and front desk teams to improve our service and communication. We regret that your stay did not meet expectations, and we appreciate you bringing these matters to our attention. Please know we are committed to making improvements. Thank you again for your feedback, and we hope you’ll conside... read more
The lobby nanager was severely unprofessional. Upon asking for a refund, since he was not present to allow me to check into my room, he immediately took a stance of defense and was aggressive to me. Mind you, i had been waiting on the premises for over 7 hours and I had already alerted customer support for expedia and for Extended Stay. In the end, he yelled at me over the phone and claimed to refund the entire stay, thus refusing me a place to rest. I will never book a stay here in the future, and I recommend other customer... read more
Business response:
Dear Guest, We sincerely apologize for the experience you described and understand how frustrating it must have been. This is not reflective of the service standards we strive for, and we’re addressing this matter internally to ensure it does not happen again. Guest comfort and respectful communication are top priorities, and we regret falling short. We appreciate your honesty and the chance to improve. We hope to have another opportunity to better serve you. Sincerely,Hotel Management
Not worth it If i were you, i would choose another place to stay. Room smelled of cigarettes upon arrival and fold out bed was full of stains.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you had during your stay. The issues you mentioned regarding the room smell and the condition of the fold-out bed are certainly not up to our standards. We take cleanliness and guest comfort seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that future guests do not encounter similar issues. Your feedback is invaluable, and we hope you will consider giving us another opportunity to provide you with a better expe... read more
Make sure the rooms are thoroughly cleaned The room smelled very strongly like a wet, dirty dog when we walked in. We found a flea in the bathroom. When we asked if we could get another room the lady said they didn't have any available. She did come and sprayed some room deodorant.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with the cleanliness of the refrigerator in your suite. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering this a rare incident, please revisit the next time you are in the area to show you our commitment to exceptional hospital... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton
How is Extended Stay America - Portland - Beaverton rated?
Extended Stay America - Portland - Beaverton has a 3.3 star rating with 2,273 reviews.
When is Extended Stay America - Portland - Beaverton open?
Extended Stay America - Portland - Beaverton is open now. It will close tomorrow at 12:00 a.m.