Extended Stay America - Portland - Hillsboro

Business response:

Dear Guest, We are pleased to receive your feedback regarding the time you spent at Extended Stay America. It is rewarding to learn that our commitment to providing a tidy environment met your expectations during your stay. We understand that the kitchen appliances, while functional, produced an audible disruption that affected your rest. We aim to provide a tranquil atmosphere, and your input helps us identify areas that may require additional attention. We hope your next visit is entirely fulfilling and look forward to you... read more

Business response:

Dear Guest, Thank you for selecting Extended Stay America and for sharing your experience. We’re delighted to see that you found your room both clean and spacious, making your stay comfortable and enjoyable. Your kind words are truly appreciated, and we look forward to welcoming you back for another fulfilling visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re glad that you found our staff accommodating and your room comfortable overall. That said, we sincerely apologize for the pest concern you encountered, as this is not acceptable and certainly not the experience we want for our guests. Cleanliness and preventative maintenance are priorities for us, and your comments will be addressed with our team and pest control provider for appropriate inspection and follow-up. We appreciate you bringing this to our attention and hope t... read more

Business response:

Dear Guest, We are so glad you noticed the improvements and that your stay felt like a great value! It is wonderful to hear our team made a positive impression with their warm service. We appreciate you pointing out areas that still need attention, as feedback like yours helps us keep getting better. Thank you for choosing Extended Stay America—we look forward to welcoming you back on your next visit! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We appreciate your feedback and apologize that unpleasant odors greatly affected your overall comfort. Your observations will be shared with our team for review and to ensure our standards are consistently maintained. We value your perspective and regret that this aspect of your stay was disappointing. We hope you will consider returning in the future so we can provide a far more comfortable and refreshing experience. Sincerely, Hotel Management