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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay
The bed was very comfortable. The chair had huge slashes in it. Floors filthy. Dishwasher didn't work reported.. staff could have cared less. Fire alarm went off 2 ofv the 4 nights we stayed. Left a day early.. horrible food smell in the halls.
Business response:
Dear KATEENA, Thank you for sharing your feedback. We're glad to hear the bed was comfortable, but we sincerely apologize for the condition of the chair, cleanliness concerns, and maintenance issues with the dishwasher. The fire alarm disturbances and unpleasant odors in the hallway are also unacceptable and not reflective of the experience we aim to provide. Your comments have been shared with our housekeeping and maintenance teams for immediate attention and improvement. We appreciate your honesty and regret that your stay... read more
Emma the Manager is an awesome Human Being. Very kind, thoughtful and professional. Well put together as well.
Business response:
Dear derrick, Thank you for your wonderful feedback and kind words about Emma. We’re thrilled to hear that her kindness, professionalism, and thoughtful approach made such a positive impression on your stay. Emma is truly a valued member of our team, and we will proudly share your compliments with her. It’s always rewarding to know our staff is making a meaningful impact and providing the welcoming, well-organized service we strive for. Your appreciation motivates us to continue delivering exceptional hospitality. We look fo... read more
I would have liked to give it more stars but the property just smelled and appeared old. I guess you would expect it from an extended place where there are kitchens and cooking is allowed. The staff tried to be helpful but lack of resources made it hard (not enough toasters available).
Business response:
Dear Maria, Thank you for taking the time to share your impressions. We regret that aspects of the property’s condition and atmosphere did not meet your expectations. While our accommodations are designed for longer stays and include in-room cooking options, we recognize the importance of maintaining a fresh and inviting environment. Your feedback about available amenities and the limitations our team faced has been noted and will be reviewed internally. We are grateful for your acknowledgment of the staff's efforts and are ... read more
very pet friendly!
Business response:
Thank you Michael! We love those little buddies of ours!
You get what ya pay for. Needs a good deep cleaning. Pull out bed mattress was filthy. Had to go to front desk to get the bedding for the pull out
Business response:
Dear Matthew, We sincerely apologize for the condition of the pull-out bed mattress and the inconvenience of having to visit the front desk for bedding. Cleanliness and preparedness are top priorities, and we regret that we fell short in these areas during your stay. Your comments have been shared with our housekeeping team to ensure all sleeping arrangements are properly cleaned and stocked before guest arrival. We appreciate your honesty and will use your feedback to improve our services. We look forward to welcoming you b... read more
治安を考慮して、ダウンタウンから少し離れたこちらにしました。 仕事のため、ホテルに滞在していたのは朝晩だけでした。 26号で走ればすぐにポートランドにも出れるし、ホテルの隣や向かいにはスターバックス、ホールフーズがあり、モールも近いため、食事や買い物には困りません。 ホテルライフを楽しみたい人には向いてないかもしれませんが、ミニキッチンがあり、長期滞在にはおすすめです。 洗面のポップアップが壊れていて水がうまく排水できなかったです。（初日に伝え済） またシャワーは固定で中弱程度。 水回りが少し残念でしたが、次回もこちらで良いかなと思えるホテルでした。
Business response:
Dear HIROYUKI, Thank you for choosing our hotel and for taking the time to share your thoughtful feedback. We’re pleased to know you appreciated the convenient location, nearby shopping, and in-room kitchen. We sincerely apologize for the plumbing issues you encountered and appreciate you informing us promptly. We will ensure our maintenance team thoroughly addresses such concerns moving forward. Your comments help us improve and ensure a more comfortable experience for all our guests. We are grateful for your balanced revie... read more
Earplugs Do Not Suffice My only problem was the noisy refrigerator which loudly hummed at night and disrupted my sleep.
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.