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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Slow check in. We arrived at 4:20 and check in was 3:00. It took over 20 miles bytes to check in
Business response:
Thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Service was great. Friendly staff. Room was terrible. Food from previous tenants still in refrigerator. Room was not clean. Bugs in room.
Business response:
Thank you for choosing to stay with us. We are glad you liked our friendly staff and had a comfortable stay. However, we apologize for the cleanliness issues you encountered in your room. Your concerns will be shared with the housekeeping department to ensure a better experience going forward. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such issues in the future. Thank you again, and we hope to have the chance to make it up to you. Sincerely, Hotel Management
It was clean and welcoming, After a long hot day it was nice to get some place cool and clean
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and that you loved our well-kept property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Stay. The breakfast was a little misleading. Pictures showed continental breakfast, but it was just granola bars and coffee. The level we stayed allowed dogs, but the stench in the halls was strong and not sure if it gets cleaned.
Business response:
Thank you for your review, and it is nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are also sorry for the pet smell you experienced. We will revisit our deep cleaning program to see where we can make improvements, so future guests are not similarly impacted. We hope to have another chance for a much better experience. Sincerely, Hotel Management
Check in desk mgr James was nice and helpful, but that is where the nice and helpful ended. I went to the front desk to ask if they had any conditioner because we forgot ours. While standing there, a digital sign ready something like "forgot any toiletries-just ask we have complimentary toiletries to help out" with a picture of soap, tooth brush, and razor. So I stand at the counter and wait for someone to come out of the back, when I hear the desk lady say I wonder what in the heck she wants, and then walks out of the back ... read more
Business response:
Thank you for your feedback about our hotel as it enables us to pinpoint areas needing improvement to enhance our services better. We apologize for the unsatisfactory service you received from our front desk team, and we assure you that your comments have been addressed with the appropriate individuals. On a positive note, we are happy you were pleased with the service provided by James. Thank you again, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
No conditioner, bathroom smelled like cigarette smoke. Stain on sheets. Breakfast minimal. Walls are paper thin.
Business response:
Julia, thank you for staying with us. We apologize for the smoke odor you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. Thanks once more, and we hope to host you again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.