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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel staff were very nice and check-in was a breeze. The hotel itself is decent and I like the floor plan of the double bed room. With that being said the hotel kind of smells like a big old wet dog. I have no doubt that this is because it is a "pet friendly" hotel. Walking through the hotel hallways will set-off numerous dogs into a barking frenzy. The hotel is large and there is only 1 elevator... being at the far end carrying in luggage was a bit of a PITA. Also, for a hotel that caters to longer stays all the dishes... read more
Business response:
Thank you for being our guest. We're glad to know you were pleased with the service provided by our associates and that you liked the layout of your room. However, we're sorry for the odor you experienced and for the disturbance you had while you were here. Please be assured that we have discussed your feedback with our housekeeping team for review and action. Also, We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. Kindly note, the kit... read more
That there was a swimming pool horror property that was very well kept up today and clean
Business response:
Thank you for staying with us. Although you had a comfortable stay, we are sorry for any issues you encountered during your visit. We appreciate you mentioning our well-kept property and swimming pool. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Elevator distance from rooms Wonderful room. Elevator was way to far from the room, and I will have to have a first floor room or one right near the elevator to accommodate bringing things in and out.
Business response:
Jill, thank you for staying at Extended Stay America. We are glad to know you loved your apartment-style room and that you had a nice time with us. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
The room we eventually stayed in was comfortable for three adults and three children. However, we had to change rooms 3 times because of rooms not being cleaned. Imagine lugging your items a children ages 5,2, and 1 up the stairs to find a room that was not cleaned. And then telling front desk who exchange you to a room that was only partially cleaned. The third time they checked the room before sending me and my caravan to check. The next morning there was a fire alarm from someone cooking. This is absolutely no frills. ... read more
Business response:
Thank you for reviewing your stay. We are pleased to know you liked our location and that you found us to be a good value. However, we are sorry for the cleanliness issue you experienced in all of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, your feedback will help us to... read more
Nice outdoor pool and patio area, good for kids and pets, good price. However they don’t really include breakfast, which consisted of granola bars, oatmeal packets artificial creamer and tea bags. They ran out of coffee! They offered no fresh fruit or juices, no pastries of muffins (which were pictured), not even cold cereal. Very disappointing since we had an early track meet and hungry kids.
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and overall enjoyed your stay. However, we are sorry you were unhappy with our grab-and-go breakfast. Your comments will be shared with our brand leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Everything was fine except the breakfast. This is not really a free breakfast. They put out granola bars and packets of instant oatmeal. Most were gone by 8:30 when we went downstairs. There were about 3 packs of pumpkin-flavored oatmeal and about 7 granola bars.
Business response:
Marie, thank you for your review, and it is nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.