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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I liked that they were happy to accommodate my 5 children. However there were not enough blankets. It was not as clean as I prefer. Ie the fridge and shower. Also. I’m not sure can say they have breakfast as much as you could say they have coffee and granola bars.
Business response:
Thank you for being our guest. Although you overall had a pleasant stay, we are sorry we missed meeting some of your expectations. Your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. Also, your comments have been discussed with our housekeeping team to be more attentive in their efforts. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Room was clean. Breakfast was good. Toilet was plugged but we got a plunger. Everything was good
Business response:
Darryl, thank you for staying at Extended Stay America. We are glad to know you loved your well-appointed room and that you enjoyed our delicious breakfast. It was a pleasure hosting you, and we look forward to welcoming you back again. Sincerely, Hotel Management
Convenient location, close to famous store's, spaciuos parking area.
Business response:
Thank you for taking the time to share your feedback. We are pleased you found our location to be an enjoyable part of your visit to our area. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Nice hotel close to the mall. We liked it overall
Business response:
Choudelle, thanks for choosing Extended Stay America. It feels good to know you had a great stay and that our location was convenient for your needs. Thank you once again for being our guest, and we hope to have the opportunity of hosting you again soon. Sincerely, Hotel Management
Liked kitchen although you have to go get supplies from desk. The pool was closed for cleaning our first day but good second day. Elevator broke our last day and we had to lug bags from 3rd floor (lots of exercise).
Business response:
Thank you for being our guest. Although we are glad overall you had a pleasant stay, we are sorry for the difficulties you had while you were here and for the inconvenience it caused. To ensure cleanliness of the kitchenware it is kept at the front desk, and our team gladly delivers these items to your room upon request. Also, our engineering team has addressed the elevator issue and it is now fully operational. Once again, we apologize and hope this unfortunate situation will not prevent you from visiting us again. Sincere... read more
Nice hotel, rooms could be cleaner (found hair stands on bed spread). Hotel doesn't keep body lotions in room (which is unlike other basic hotels)
Business response:
Thank you for your feedback. Although it’s a pleasure to know overall you had a comfortable stay, we are sorry for the cleanliness issues you had in your room and that you were disappointed with the in-suite amenities. Your comments have been shared with our housekeeping team, and they will be more diligent with their efforts moving forward. Also, toiletries are available upon request at the front desk and always complimentary. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Our room was clean and perfectly met our needs. I wish the breakfast had been just a little bit nicer. Each morning, most of the food was gone, and we had to ask the front desk to refill.
Business response:
Thank you for reviewing the Extended Stay America. Although we are glad you were impressed with your well-maintained room, we are sorry our grab-and-go breakfast was not well stocked. Your comments have been shared with the concerned teams so we can prevent these issues from happening in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Our room stunk like cigarett smoke really bad! Made us feel sick from the smell. The hotel was nice enough to refund our money the next day. There were no pillows available for the pull out sleeper sofa. Location of hotel was good, right next to Starbucks and restraints.
Business response:
Cindy, thank you for being our guest. Although we are glad to know you liked our location, we are sorry the smell of smoke compromised your stay. Your comments have been shared with our Housekeeping team to make sure your this room receives a deep clean to remove the odor. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.