Extended Stay America - Portland - Hillsboro

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Anne, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Franklin, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for being our guest and sharing your review. Although you had an overall pleasant stay, we are sorry you couldn’t experience a good night’s sleep due to the bedding issue and you didn’t like our housekeeping policy. We hope you’ll choose us again so we can deliver you a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we offer. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your needs. We are pleased to know you liked our convenient location and that you had a pleasant stay with us. That being said, we fell short of your expectations for a relaxing time. Towels and other articles are available and complimentary at the front desk. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Joleen, we are sorry to read about this incident. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed checking the television during this process, and for that, we sincerely apologize. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management