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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Home away from home We loved our stay ! The room was clean, modern, large and fully self contained. Staying for multiple nights, we never felt crowded at all. It was like staying in an apartment rather than hotel. All staff we encountered were very friendly and helpful. Location was great...walking distance to stores and restaurants. I would definately stay again.
Nice surprise I was traveling on business, so it was a nice surprise at the quality and comfort in this room. I will always stay here.
Stinky smell. No Kitchen Utensils all taken.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your recent stay did not fully meet expectations. Please accept our apologies for the concerns you experienced regarding the room atmosphere and the availability of in-suite cooking items. We understand how important these features are to overall comfort and convenience. Your comments have been shared with our team for review to ensure better readiness for our guests. We value your input and hope you will consider visiting again in the future, a... read more
The door the room was really dirty. I asked them to clean it. They never put attention to me. The microwave was really dirty. The key to enter. I have to go all the time to the front desk because it’s something going on. They were bad or something because they never work so I had to go all the time to the front desk.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you encountered during your stay, particularly regarding the condition of your room, service follow-up, and access issues, which understandably caused frustration. This is not the level of care we strive to provide, and we sincerely apologize for the inconvenience. While operational challenges may occasionally affect response times, your concerns should have been addressed more promptly. Your feedback has bee... read more
Our room wasn’t clean (it didn’t look like it had been cleaned in a long time) and there was mold in our toilet.
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We are sincerely sorry that the condition of your room did not reflect the level of care and cleanliness we aim to provide, and we understand how concerning this must have been during your stay. Please accept our apologies for the discomfort and inconvenience caused. While we work diligently to maintain consistent standards, we recognize that lapses can occur and take feedback like yours seriously. Your comments have been shared with our team to reinforce corre... read more
there is a lot of noise, those on the side didn't let us sleep, we called the reception and they didn't solve anything
Business response:
Dear Marco, Thank you for taking the time to share your experience. We are very sorry to hear that noise disturbances affected your rest and that our response did not meet your expectations. We understand how important a peaceful environment is, and we regret that we did not address your concerns promptly. Your feedback has been shared with our team to improve guest support and ensure better handling of such situations in the future. We truly value your input and hope you’ll consider giving us another chance to provide you w... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.