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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They claim the rooms come “equipped with everything thing you need” but this wasn’t the case. No coffee maker, no cooking items, no cups or plates or silverware, no bedding for the pull out sofa bed. Apparently, it’s available via request at check-in. However, this was not mentioned by the staff member who checked us in. When I did request it, they had mismatched sheets and a blanket but no pillows. The cooking and dining items were unavailable because housekeeping had left for the day without cleaning the remaining sets. Th... read more
Business response:
Dear Tamar, We sincerely apologize for the inconveniences you experienced during your stay, from missing amenities and communication lapses at check-in to maintenance concerns and unpleasant odors. Your comments highlight areas where we clearly fell short, and we are actively addressing these issues with our housekeeping and front desk teams to improve guest experience. While we do provide items upon request, we understand the frustration when availability and communication are lacking. Your insights are valuable as we work ... read more
Sofa bed mattress stained in multiple places. No linen, no hangars, party next door. Bathroom smelled like urine. Big roach in light fixture. Curtains falling apart. I was in room 134. It was disgustingly and very disappointing. I was supposed to stay 3 nights but I only stayed one because it was too late for me to find another hotel that night. However, I left the next day I would like the other two nights refunded. I already submitted a complaint. And did a live chat with an Expedia agent. Haven’t heard back from anyone ye... read more
Business response:
Dear Julie, We sincerely apologize for the condition of your room and the inconvenience you experienced during your stay. What you described is unacceptable and far from the standards we strive to maintain. We understand how frustrating it must have been, and we are actively addressing the issues with our housekeeping and maintenance teams. Regarding the refund request, we are actively investigating your concerns and will take appropriate actions as soon as possible. Sincerely, Hotel Management
old place which is odd for the area. hallways & elevator stunk. room smelled of stale cigarettes. couch cushions severely ripped, desk chair dirty. did not stay beyond 5 minutes. asked a different room, same bad smells. would never recommend this hotel.
Business response:
Dear Laurie, Thank you for sharing your feedback. We are sincerely sorry your experience did not meet your expectations. The concerns you raised are troubling and not reflective of the standards we are committed to upholding. Your comments regarding cleanliness and upkeep have been escalated for immediate review and action. Additionally, we are reinforcing our non-smoking policy to ensure it is strictly followed throughout the property. We regret the inconvenience this caused and are taking meaningful steps to enhance the gu... read more
Hotel was dirty, rude front desk people. When arrival the room had an Oder to it, it fact the whole hotel had the same Oder. Room had crumbs on the floor and chairs, and had issue with the turning on shower. I decided to leave on June 21st to stay with family member. I arrive at the hotel at 3:30pm when I arrive the front desk had a sign that said 15min wait. so I went to my room pack my stuff, I arrive back at the front desk at 4:00pm Still no one was at the front desk. I loaded and moved my car to front door. Came back int... read more
Business response:
Dear Michael, We sincerely apologize for the condition of your room, the odor you experienced, and the lack of responsiveness at the front desk. This is not the standard of service we strive to uphold. We also regret the inconvenience caused by the third-party booking process, which limits our ability to make adjustments. Your comments have been shared with our team to address the cleanliness and staffing concerns immediately. We truly value your input and hope for the opportunity to provide you with a better stay in the fut... read more
Very dirty smelled very bad there was dog pee in the foyer there was half naked people in the hallways. It took 45 mins for staff to show up and check in. Bugs in room
Business response:
Dear Evelyn, We sincerely apologize for the unacceptable conditions you encountered, including cleanliness issues, odor, delayed check-in, and disturbances in common areas. This is far below our standards, and your concerns have been shared with our housekeeping, security, and front desk teams for immediate corrective action. Guest comfort and safety are our top priorities, and we regret that we fell short during your visit. We appreciate your feedback and hope to have the opportunity to welcome you back under improved circu... read more
Room was clean the ac work when it wanted
Business response:
Dear Joe, Thank you for your feedback and for highlighting the cleanliness of your room. We sincerely apologize for the inconvenience caused by the air conditioning unit not functioning consistently. Your comfort is very important to us, and a reliable climate control system is essential. Our maintenance team has been alerted to inspect and address any issues to prevent this from happening in the future. We appreciate you bringing this to our attention and value your input as we strive to improve. We look forward to welcomin... read more
Outside was just a tad bit rundown.
Business response:
Dear Gilbert, We sincerely apologize that the exterior appearance of the property did not meet your expectations. We understand that first impressions matter, and while we work continuously to maintain the interior, we also recognize the importance of exterior upkeep. Your comments have been shared with our maintenance team as we plan future improvements. We truly appreciate your stay and the opportunity to improve. We look forward to welcoming you back with a better experience. Sincerely, Hotel Management
Smells in the room
Business response:
Dear Diep, Thank you for your feedback. We are truly sorry that your experience was impacted by an unpleasant smell in the room. Providing a comfortable and welcoming environment is important to us, and we regret that this aspect fell short during your stay. Your comments have been shared with the appropriate team so the matter can be properly addressed. We appreciate you bringing this to our attention and hope to have the opportunity to offer a more positive experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.