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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Home away from home We loved our stay ! The room was clean, modern, large and fully self contained. Staying for multiple nights, we never felt crowded at all. It was like staying in an apartment rather than hotel. All staff we encountered were very friendly and helpful. Location was great...walking distance to stores and restaurants. I would definately stay again.
Nice surprise I was traveling on business, so it was a nice surprise at the quality and comfort in this room. I will always stay here.
The room is very dirty. As soon as you walk inside, there is a strong, unpleasant smell coming from the carpet, and the odor fills the whole space. The bed sheets are also extremely dirty, which makes the room feel unhygienic and uncomfortable. This condition is not acceptable, and it needs immediate attention.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that the condition of your room did not meet expectations and for the discomfort caused by the odor and cleanliness concerns you described. This is not the standard we aim to provide, and we understand how upsetting this must have been. Your comments have been shared with our housekeeping and management teams for immediate review and corrective action. While challenges can occasionally occur, they do not reflect the experience we strive to deliver. We tr... read more
The room was gross. We checked in, went to room, saw the disgusting condition of the room & went downstairs & asked for a refund. We only seem to have gotten 1 night credit but werent told that. Please refund the rest
Business response:
Dear Guest, We sincerely apologize for the condition of the room and the experience you had upon arrival. This is not the standard we strive to provide. We also regret any confusion regarding the refund and credit provided, as clear communication is very important. Your concerns have been shared with our team for review. We truly value your feedback and hope you will consider giving us another opportunity to welcome you back. Sincerely, Hotel Management
1. The initial room provided did not have a microwave. After I pointed this out, I was given a different room, but I had to move all of my belongings again, which was inconvenient. 2. Breakfast: Every morning, the coffee and cookies run out by around 7:30 AM and are never refilled. 3. On one morning, my room key stopped working. It took over 30 minutes and multiple trips to the reception desk before the issue was resolved. 4. The rooms are poorly maintained—window bottoms are rusted, and the curtains are torn. 5. There is an... read more
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced, including the room change, maintenance issues, limited breakfast availability, and delays in resolving your key access concern. We also regret the lack of luggage trolleys and the condition of the room, which did not meet our standards. Most importantly, we are deeply sorry for the unprofessional behavior you encountered, as courteous service is our priority. Your concerns have been shared with the respective teams for immediate improvement. We truly ... read more
The property was dirty, run down and smelled strongly of pot. The toilet broke and I was given a plunger to fix it myself.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay, including the cleanliness and maintenance issues in the property. The situation you described regarding the toilet is unacceptable and does not reflect the standards we aim to provide. Your concerns have been shared with our housekeeping and maintenance teams. We are committed to improving our facilities and services to ensure a more comfortable and safe experience for our guests. We truly value your feedback and hope to welcome you back for ... read more
Dirty. Staff often not at front desk. Phone to front desk disconnected. Smells like smoke. Most of equipment in in gym broken. Smelled like smoke. Entrances opened without keys and random people went in and out of hotel at all hours. Loud. Horrible.
Business response:
Dear Guest, We sincerely apologize for the concerns you experienced regarding cleanliness, maintenance and front desk availability as well as security at the entrances. This is certainly not the experience we want any of our guests to have. Your comments are very important to us and will be shared with our team so that improvements can be made. We appreciate you bringing these issues to our attention. Thank you for your feedback, and we hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Stinky smell. No Kitchen Utensils all taken.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your recent stay did not fully meet expectations. Please accept our apologies for the concerns you experienced regarding the room atmosphere and the availability of in-suite cooking items. We understand how important these features are to overall comfort and convenience. Your comments have been shared with our team for review to ensure better readiness for our guests. We value your input and hope you will consider visiting again in the future, a... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.