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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was an economical choice but I still expect to have a flushing toilet! 3 days with no fix and we were told that they don’t have maintenance available on the weekends. They didn’t have a comparable room to move us to and they didn’t offer any discount or fix. Outside there was dog poop all over and no poop bags or garbage cans for poop bags to be disposed of. DO NOT stay here!
Business response:
Dear Reyna, Thank you for bringing these concerns to our attention. We are sincerely sorry for the inconvenience you experienced during your stay. A malfunctioning restroom and a lack of timely support are unacceptable, and it’s disappointing that the situation remained unresolved. Your comments regarding the condition of the exterior have also been noted. Please know that your feedback is being shared with the appropriate teams to ensure stronger attention to guest needs and a more responsive approach moving forward. Sincer... read more
There was roaches
Business response:
Dear Alejandra, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had with pests during your stay. This is not reflective of our usual standards, and we take such concerns very seriously. Our pest control team has been alerted, and we are taking immediate steps to ensure this issue is fully resolved. We appreciate you bringing it to our attention so we can improve. We hope to regain your trust in the future. Sincerely, Hotel Management
The room didn’t even look like it had been cleaned. The floors looked like they hadn’t been mopped at all, there was a spill of some sort (maybe milk) all over the leg of the table, chairs, and side of the couch. The washcloth folded next to the sink looked like it was used. The room smelled so bad every time we walked in! There were items left by a previous customer. The sheets had holes in them. The TV remote didn’t work.
Business response:
Dear Jamie, We deeply regret the condition of your room and the inconvenience it caused. This is far from the standard we aim to uphold, and we have addressed your concerns with our housekeeping and maintenance teams to ensure immediate corrective action. Cleanliness, comfort, and functionality are top priorities, and we sincerely apologize for falling short. Your experience helps us improve, and we appreciate your honesty. We hope to provide a better stay in the future. Sincerely, Hotel Management
Unfortunately was not as expected. Just spent an hour cleaning the bathtub so my son could take a bath. No shampoo or conditioner seemed as though there wasn't any extra perks like said online. Not the current staff members fault she was extremely sweet and as helpful and apologetic as she could be. Probably will come again but more prepared.
Business response:
Dear Jessie, We’re sorry to hear the bathtub cleanliness and lack of shampoo and conditioner did not meet your expectations. We appreciate your understanding of our staff’s efforts, and we will work to improve the preparation and amenities provided to our guests. Your comments help us enhance the overall experience, and we’re grateful you’d consider staying with us again. We look forward to welcoming you back and providing a more seamless stay. Sincerely, Hotel Management
Outside property (and this is now way to forgive irresponsible pet owners) has animal waste everywhere. On the inside, the staircase landings garbage barrels stuffed to overflow and not emptied. The whole staircase (1st - 3rd) smells as a dump, which it is. Upon arrival for check - in there were 4 in line and no one at the counter initially. Once at the desk the check-in was courteous with the obligatory beaucracy. The room was spacious and clean which, considering, was surprising and appreciated.
Business response:
Dear Jim, Thank you for sharing your detailed feedback. We sincerely apologize for the cleanliness issues you encountered during your stay; this is certainly not the standard we aim to uphold. Additionally, despite a brief delay in check-in, we are pleased that you acknowledged our services and are glad to hear you found your room spotless and comfortable. Your feedback is essential to us in our ongoing efforts to enhance the overall impression of our guest experience. We hope to have another opportunity to welcome you back ... read more
I am not a snob let me make that very clear. I don’t require a nice hotel but I do appreciate a clean one. This place was disgustingly filthy and the AC unit didn’t work. After reporting this to management I only got a “sorry “. If you are a disgusting swine then this place is for you!
Business response:
Dear Joseph, We sincerely apologize for the condition of your room and any inconvenience caused by the air conditioning unit. We understand a clean and comfortable environment is what every guest should expect, and we regret we fell short in your case. We are also sorry for the lack of seriousness to your concerns. This is not the standard of service we aim to provide, and your feedback will be reviewed with the appropriate teams to ensure necessary improvements. We appreciate your honesty and are grateful for your patience.... read more
No Pool as advertised. Trash spilling out of trash cans. Room was clean. Staff was nice. Breakfast was a joke. Good if your only staying a few nights.
Business response:
Dear Amber, We apologize for the disappointment regarding the pool and the cleanliness of the outdoor areas. This is not the standard we aim to provide, and we will address these concerns with our team immediately. While we're glad you found the room clean and our staff pleasant, we regret that our breakfast did not meet your expectations. Your feedback is valuable and will help us improve both our amenities and guest experience. We appreciate your comments and hope to welcome you again under better circumstances. Sincerely,... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.