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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was confortable. But the floor was very sticky. Decent for the value.
Business response:
Dear Eloise,Thank you for reviewing Extended Stay America. We are pleased you found the room comfortable and a good value. We apologize for the sticky floor and will address this issue promptly. We look forward to providing an even better experience on your next visit.Sincerely,Hotel Management
Près de tout, 20 minutes de la plage.
We arrived an hour early and were immediately let into our room by a very friendly woman at the front desk. Our only complaint or disappointment was the morning brekfast set up.
Business response:
Dear Heather, Thank you for your kind words and mentioning our friendly staff. We are glad we could accommodate your early arrival. We appreciate your feedback about the breakfast setup and will work on improving it. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Could do better with smoking conditions/prohibitions
Business response:
Dear Olufemi, Thank you for your feedback. We apologize for any inconvenience caused by the smoking conditions. Your comments are valuable, and we will review our policies and enforcement practices to enhance the comfort and experience of all our guests. We appreciate your input and hope to have the opportunity to provide a more pleasant stay in the future.Sincerely,Hotel Management
The window curtains had animal hair and stains on the inside. The bathroom door handle kept coming off. There was mold on the inside shower curtain. The room smelled like cigarettes. The elevator was broken.
Business response:
Dear Jim, Thank you for sharing your feedback. We regret to hear about the issues you encountered with the curtains, bathroom door, shower curtain, and the room odor. These concerns are concerning and not indicative of our usual standards. We are addressing these matters with our team to ensure improvements. We appreciate your comments and hope you will consider giving us another opportunity to offer a more satisfactory stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.